Genesys Cloud IVR Developer - Remote

Overview

Remote
$50 - $55
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

API
Analytical Skill
Cloud Computing
Customer Relationship Management (CRM)
Genesys
Interactive Voice Response
JavaScript
Microsoft Visio
Salesforce.com
Scripting
Genesys Cloud
Genesys Cloud IVR
Genesys IVR
Call Flow Design
Omni Channel
Inbound Voice
Outbound Voice
Chat Channels
Data Actions
API Integration
CRM Integration
Salesforce Integration
Bot Development
Bot Configuration
Genesys Admin
Genesys Configuration
Outbound Dialer
Dialer Campaigns
Troubleshooting
Agent Support
Visio
Call Flow Mapping
IVR Development
Contact Center
Cloud Contact Center
CX Platforms
Cloud Telephony
VoIP
Customer Experience
AWS
REST APIs
Integration Development
Routing Strategies
Digital Channels
Web Messaging
Event Flows
Workflow Automation
CX Architect
IVR Scripting
Telephony Systems
CTI Integration

Job Details

Job Description

We are seeking an experienced Genesys Cloud IVR Developer with strong hands-on experience in designing and developing IVR call flows across omni-channel environments. The ideal candidate will have deep technical knowledge of Genesys Cloud, integrations, data actions, bot development, and CRM connectivity. This role requires 5 to 8 years of relevant experience with strong analytical, troubleshooting, and configuration skills.

Key Responsibilities

  • Design and develop IVR call flows for inbound and outbound voice and chat channels.

  • Create and configure Data Actions and integrations within Genesys Cloud.

  • Integrate CRM platforms such as Salesforce with Genesys Cloud.

  • Build and configure bot flows for inbound channels.

  • Work with Genesys Cloud admin tools to configure platform features.

  • Troubleshoot agent issues and provide Genesys Cloud support.

  • Configure outbound dialer campaigns.

  • Represent call flow logic using Visio diagrams.

  • Utilize basic JavaScript knowledge for understanding or developing scripts.

Must Have Skills

  • Genesys Cloud IVR development.

  • Omni-channel call flow design (voice, chat).

  • Data Actions and API integrations.

  • CRM integration (preferably Salesforce).

  • Bot development and configurations.

  • Genesys Cloud Admin configuration.

  • Outbound dialer campaign experience.

  • Troubleshooting and support experience.

  • Basic JavaScript understanding.

  • Visio for call flow design.

Minimum Required Experience

  • 5 to 8 years of relevant experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About ITBrainiac Inc