Overview
On Site
Full Time
Contract - W2
Contract - Months CTH
Skills
ServiceNow
Helpdesk Support Engineer
Endpoint Configuration
Job Details
Job Title: Helpdesk Support Engineer
Location: Corporate Drive, Shelton, CT, USA 06484 (Onsite)
Location: Corporate Drive, Shelton, CT, USA 06484 (Onsite)
Duration : 3 Months CTH
Job Description:
The Desktop Engineer provides IT end-user platform systems support to Premise-managed health centers, corporate users, and regional offices. Responsibilities include troubleshooting and resolving advanced hardware and software break-fix issues, hardware and software installations, network connectivity issues, and assigned project work. The Desktop Engineer partners closely with the Service Desk, Infrastructure Services, and IT Implementations. Additionally, the Desktop Engineer is responsible for partnering with regional and site operations management to provide guidance and assistance with current and future IT needs. He/she may be asked to attend client-facing meetings where required.
Essential Functions:
Diagnose, troubleshoot, and resolve advanced software and hardware problems at health centers, corporate, and regional offices
Install and configure new IT hardware and software
Receive end user requests and incidents via ServiceNow and respond/resolve incidents within set SLA's (service level agreements).
Update and close incidents/requests when work is completed
Provide end-user support utilizing Premise device management tools, including Microsoft Endpoint Configuration Manager, Intune, Printer Logic, and other tools as required.
Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each other
Assist the IT Infrastructure network team as required, including virtual hands-on support for troubleshooting network outages and issues; replace network hardware when directed
Acquire and maintain advanced levels of product knowledge to assist the support team and interface with other stakeholders.
Work with Premise vendors to identify and support end-user products and solutions
Assist the Tier 2 Service Desk group with support desk incidents where required
Attend meetings, both internal and external, when requested; meetings may be in person (onsite) or virtual.l Abide by all Premise InfoSec policies
Job Requirements:
Bachelor's degree or equivalent work experience
3-5 years of experience providing desktop-level support in an enterprise environment
1 year of experience in Microsoft Endpoint Configuration Manager administration
Experience with package creation and operating system deployment via Microsoft Endpoint Configuration Manager
Experience working with wireless networks, local area networks, and network troubleshooting skills
Experience with Intune administration is required
Experience with Windows upgrade is desirable.
Experience with iOS & Mac OS is a plus
Preferred Experience:
Must be reliable, timely, and able to work independently while onsite or virtually with minimal supervision.
Advanced knowledge of Microsoft operating systems in an enterprise environment
Advanced knowledge of end-user platform type systems in an enterprise environment
Knowledge of batch scripting and PowerShell scripting
Clear and innovative thinker, with excellent collaboration and communication (written and verbal) skills.
Must have strong customer service skills and consistently achieve high customer service satisfaction (both internal and external)
Ability to work in a fast-paced environment with changing priorities while maintaining strong attention to detail.
Advanced troubleshooting skills
Reliable, timely, and able to work independently with minimal supervision
Managing one's own time and the time of others.
Job Description:
The Desktop Engineer provides IT end-user platform systems support to Premise-managed health centers, corporate users, and regional offices. Responsibilities include troubleshooting and resolving advanced hardware and software break-fix issues, hardware and software installations, network connectivity issues, and assigned project work. The Desktop Engineer partners closely with the Service Desk, Infrastructure Services, and IT Implementations. Additionally, the Desktop Engineer is responsible for partnering with regional and site operations management to provide guidance and assistance with current and future IT needs. He/she may be asked to attend client-facing meetings where required.
Essential Functions:
Diagnose, troubleshoot, and resolve advanced software and hardware problems at health centers, corporate, and regional offices
Install and configure new IT hardware and software
Receive end user requests and incidents via ServiceNow and respond/resolve incidents within set SLA's (service level agreements).
Update and close incidents/requests when work is completed
Provide end-user support utilizing Premise device management tools, including Microsoft Endpoint Configuration Manager, Intune, Printer Logic, and other tools as required.
Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each other
Assist the IT Infrastructure network team as required, including virtual hands-on support for troubleshooting network outages and issues; replace network hardware when directed
Acquire and maintain advanced levels of product knowledge to assist the support team and interface with other stakeholders.
Work with Premise vendors to identify and support end-user products and solutions
Assist the Tier 2 Service Desk group with support desk incidents where required
Attend meetings, both internal and external, when requested; meetings may be in person (onsite) or virtual.l Abide by all Premise InfoSec policies
Job Requirements:
Bachelor's degree or equivalent work experience
3-5 years of experience providing desktop-level support in an enterprise environment
1 year of experience in Microsoft Endpoint Configuration Manager administration
Experience with package creation and operating system deployment via Microsoft Endpoint Configuration Manager
Experience working with wireless networks, local area networks, and network troubleshooting skills
Experience with Intune administration is required
Experience with Windows upgrade is desirable.
Experience with iOS & Mac OS is a plus
Preferred Experience:
Must be reliable, timely, and able to work independently while onsite or virtually with minimal supervision.
Advanced knowledge of Microsoft operating systems in an enterprise environment
Advanced knowledge of end-user platform type systems in an enterprise environment
Knowledge of batch scripting and PowerShell scripting
Clear and innovative thinker, with excellent collaboration and communication (written and verbal) skills.
Must have strong customer service skills and consistently achieve high customer service satisfaction (both internal and external)
Ability to work in a fast-paced environment with changing priorities while maintaining strong attention to detail.
Advanced troubleshooting skills
Reliable, timely, and able to work independently with minimal supervision
Managing one's own time and the time of others.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.