Overview
On Site
USD 95,000.00 - 130,000.00 per year
Full Time
Skills
Service Operations
Regulatory Compliance
Communication
Identity Management
IT Service Management
Service Delivery
Accountability
Continuous Improvement
ITIL
Remote Support
Issue Resolution
WebEx
Microsoft Azure
Active Directory
Software Management
Leadership
Organizational Skills
Management
Analytical Skill
Effective Communication
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ensuring seamless delivery of support and services while fostering collaboration across teams and stakeholders. Candidates should possess a strong technical background and the ability to manage service performance effectively.
Responsibilities:
Oversee the delivery of IT services, ensuring compliance with established standards and customer requirements.
Manage and improve service performance by monitoring metrics, identifying areas for enhancement, and implementing solutions.
Coordinate Remote Desktop Support to address user issues promptly and efficiently.
Facilitate collaboration and communication using Cisco Webex Meetings to support team and stakeholder interactions.
Administer and maintain Azure Active Directory, ensuring secure and efficient access management.
Implement and manage Intune solutions to optimize device and application management.
Collaborate with cross-functional teams to align IT service delivery with organizational goals.
Ensure adherence to ITIL practices to drive process consistency and service quality.
Provide guidance and leadership to the service delivery team, fostering a culture of accountability and continuous improvement.
Requirements
Strong knowledge and experience with ITIL methodologies and best practices.
Proven expertise in Remote Desktop Support for troubleshooting and issue resolution.
Familiarity with Cisco Webex Meetings for effective communication and collaboration.
Hands-on experience with Azure Active Directory and its associated functionalities.
Proficiency in deploying and managing Intune for device and application management.
Excellent leadership and organizational skills to manage teams and projects effectively.
Strong analytical abilities to assess service performance and identify improvement opportunities.
Effective communication skills to collaborate with stakeholders and present technical information clearly.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ensuring seamless delivery of support and services while fostering collaboration across teams and stakeholders. Candidates should possess a strong technical background and the ability to manage service performance effectively.
Responsibilities:
Oversee the delivery of IT services, ensuring compliance with established standards and customer requirements.
Manage and improve service performance by monitoring metrics, identifying areas for enhancement, and implementing solutions.
Coordinate Remote Desktop Support to address user issues promptly and efficiently.
Facilitate collaboration and communication using Cisco Webex Meetings to support team and stakeholder interactions.
Administer and maintain Azure Active Directory, ensuring secure and efficient access management.
Implement and manage Intune solutions to optimize device and application management.
Collaborate with cross-functional teams to align IT service delivery with organizational goals.
Ensure adherence to ITIL practices to drive process consistency and service quality.
Provide guidance and leadership to the service delivery team, fostering a culture of accountability and continuous improvement.
Requirements
Strong knowledge and experience with ITIL methodologies and best practices.
Proven expertise in Remote Desktop Support for troubleshooting and issue resolution.
Familiarity with Cisco Webex Meetings for effective communication and collaboration.
Hands-on experience with Azure Active Directory and its associated functionalities.
Proficiency in deploying and managing Intune for device and application management.
Excellent leadership and organizational skills to manage teams and projects effectively.
Strong analytical abilities to assess service performance and identify improvement opportunities.
Effective communication skills to collaborate with stakeholders and present technical information clearly.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.