Field Support Analyst

Overview

On Site
Full Time

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Enterprise Software
Field Service
Management
Use Cases
Collaboration
DoD
Law Enforcement
Python
Java
HTML
Screening
Video
Military
Training
Communication
Oracle Linux

Job Details

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

OCONUS Positions: Include an additional $30,000 Cost of Living Allowance (COLA) stipend

Location: CONUS & OCONUS (Up to 25% travel, mostly to Fort Wainwright)

Job Overview:

We are seeking experienced operations and intelligence professionals skilled in using and training others on enterprise software solutions (e.g., Gotham, Gaia, Foundry) to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships, troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role requires global collaboration and direct interaction with users to enhance the impact and functionality of mission-critical tools.

Key Responsibilities:

  • Train and guide users in the use and functionality of Palantir Gotham software

  • Deliver training sessions in both classroom and deskside formats

  • Troubleshoot technical issues independently and in collaboration with support teams

  • Collaborate with analysts to develop and document new operational use cases

  • Gather and relay user feedback to inform software enhancements and feature updates

  • Promote cross-functional collaboration across global intelligence and defense enterprises

Minimum Job Requirements:

  • 1 3 years of experience using Gotham software

  • Hands-on experience in training users on software functionality

  • Demonstrated ability to troubleshoot and resolve technical issues

  • Strong understanding of DoD, Intelligence, or Law Enforcement missions

Desired Qualifications:

  • Real-world experience supporting intelligence or operations

  • Familiarity with Gaia or Foundry

  • Experience training other intelligence or operations software

  • Excellent communication skills with a diverse user base

  • Willingness to travel independently, both CONUS and OCONUS, as required

  • Technical proficiency in languages such as Python, Java, or HTML

Screening Questions

(Must be completed to nominate to Palantir)

  1. Where are you physically located?

  2. What is your availability for an MS Teams video interview on an average week?

  3. Do you have any firsthand experience with Palantir products? How recently, and which products?

  4. Are you comfortable operating independently with military customers? Do you have experience working directly with senior officer or enlisted leaders?

  5. Do you have any previous experience training military members on software solutions? Which software? Group setting and/or classroom setting?

  6. Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.

  7. What are your communication strategies to share information with your internal teammates, internal and external stakeholders?

  8. What is your typical troubleshooting process when you run into roadblocks? At what point do you escalate for help?

  9. Have you ever missed a meeting, or missed a deadline? What did you do? Who did you communicate with to inform them of missing this deliverable?

  10. What are your initial expectations for the FSR position?

  11. [If applicable] Are you willing to relocate to [LOCATION]?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About CCS Global Tech