Service Information Analyst

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the Milford Proving Ground - Bldg 40 - EMC, Central Machine Shop, IKC , or the GM Global Technical Center - Cole Engineering Center Podium at least three times per week minimum or other frequency dictated by the business. This job may be eligible for relocation benefits. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

The Role:

We are seeking a highly motivated and detail-oriented individual who is passionate about innovation to join our Service Information Development (SID) team to drive modernization efforts and enhance operational efficiencies through advanced data analytics and reporting. The ideal candidate will leverage their expertise in Power BI and database management to streamline processes, automate reporting, and provide actionable insights that support our business goals.

What You'll Do:

• Develop and maintain interactive Power BI dashboards and reports to monitor key performance indicators (KPIs), workload distribution, and operational efficiencies.
• Collect, analyze, and interpret complex data sets from various databases to identify trends, opportunities for improvement, and drive informed decision-making.
• Collaborate with the SID team and other stakeholders to understand data requirements and develop tailored analytical solutions.
• Automate manual processes by integrating databases and tools (such as Power BI, Databricks, SQL databases) to reduce redundancy and enhance productivity.
• Support and optimize existing database structures and recommend improvements to data collection and reporting methods.
• Conduct regular data audits to ensure accuracy, consistency, and reliability of reports and dashboards.
• Participate in cross-functional meetings to present findings, provide insights, and suggest data-driven solutions.
• Proactively identify opportunities for new data-driven initiatives to improve workflow and decision-making capabilities within the SID team.
• Develop and create analytical tools or applications as future needs arise, enhancing the team's capability to respond effectively to evolving requirements.
• Participate in vehicle validations and authoring to understand the team's work.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Proficiency in Power BI for data visualization, dashboard creation, and report generation.
• Strong experience with database management systems (SQL, Hadoop, Databricks, or equivalent).
• Analytical mindset with excellent problem-solving capabilities.
• Ability to effectively communicate complex data insights clearly to non-technical team members.
• Strong organizational and collaborative skills, able to work effectively in a hybrid and cross-functional environment.
• Bachelor's degree in Data Science, Information Systems, Engineering, or related field.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Previous experience with automotive service information or diagnostic processes.
• Experience integrating Microsoft 365 applications and automation platforms (e.g., Power BI, Power Automate, Powe Apps), and cloud solutions.
• Familiarity with automotive diagnostic tools and terminologies such as DTC, SPS, and GDSII.
• Certification or formal training in data analytics, database management, or related areas.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.