Senior Business Analyst Life Sciences CRM

Senior Business Analyst Life Sciences CRM

Location: NY / Remote

Position Overview

The Senior Business Analyst Pharmaceutical is a pivotal client-facing role responsible for driving business transformation initiatives within leading pharmaceutical companies. This position requires deep expertise in FDA regulations, including 21 CFR Part 11, PDMA, and the Sunshine Act, and a comprehensive understanding of US pharmaceutical sales and market data. The successful candidate will lead cross-functional teams in CRM implementations, business process reengineering, and regulatory compliance projects.

Key Responsibilities

• Lead requirements elicitation sessions with business and techno-functional stakeholders, ensuring thorough documentation and alignment with project objectives.
• Design and optimize business processes to enhance efficiency and compliance with FDA regulations, including but not limited to 21 CFR Part 11, PDMA, the Sunshine Act, State-Level Regulations, Awareness of AMA Data Restrictions Programs, HIPAA, GDPR, and CCPA for data privacy and physician data protection.
• Engage in business requirement-oriented conversations in context with US pharmaceutical market data sources (IQVIA, Symphony Health, MedPro) while ensuring compliance with data privacy and physician opt-out programs.
• Serve as a functional leader in solution design, collaborating closely with IT and business teams to deliver scalable and compliant platforms.
• Coordinate and oversee User Acceptance Testing (UAT), ensuring solutions meet business requirements and regulatory standards.
• Analyze US pharmaceutical sales and market data to provide actionable insights for business strategy and decision-making.
• Contribute to pre-sales activities and RFP responses, articulating solution value and regulatory expertise to prospective clients.
• Maintain current knowledge of regulatory changes and industry trends, proactively advising clients and internal teams.
• Foster cross-functional collaboration, acting as a bridge between business units and technical teams throughout the project lifecycle.

Must-Have Skills and Qualifications

• Bachelor s degree in Business, Computer Science, Life Sciences, or related field.
• Minimum 10 years of client-facing experience in the pharmaceutical industry, with a proven track record in business analysis.
• Demonstrated leadership in CRM implementations, preferably with Dynamics 365, including project management and team coordination.
• Expert-level understanding of FDA regulations (21 CFR Part 11, PDMA, Sunshine Act) and their application to pharmaceutical business processes.
• Comprehensive knowledge of US pharmaceutical sales, market data, and data providers.
• Should have knowledge of commonly leveraged data by pharmaceutical companies in the US to optimize sales targeting, measure marketing ROI, ensure regulatory compliance, and drive strategic decision-making. Should have knowledge of data sets (most if not all) such as Prescription Sales Data, Prescriber-Level Data, Patient-Level Data (de-identified), Pharmacy Dispensing Data, Formulary Access Data, Hospital Sales Data, Physician Target Lists, Call & Sample Activity Data, Detailing Activity Data, Speaker Program Attendance Data, Promotional Spend Data, Digital Engagement Metrics (webinars, emails, websites), Social Media Engagement Data, KOL (Key Opinion Leader) Sales Force Alignment Data, Territory Performance Data, Account Management Data, CRM Interaction Data, HCP (Healthcare Professional) Segmentation Data, Compliance Monitoring Data, State-Level Marketing Restriction Data, Sunshine Act Reporting Data, Sample Distribution Data, ROI Analysis Data.
• Strong experience in business process reengineering and regulatory compliance projects.
• Exceptional communication skills, including the ability to convey complex functional and regulatory concepts to diverse audiences.
• Proficiency in requirements management, documentation, user story development, solution design, and UAT coordination.

Core Competencies

• Communication: Articulate and precise communicator, adept at translating business needs into techno-functional requirements and facilitating stakeholder engagement.
• Analytical Thinking: Advanced analytical skills for interpreting pharmaceutical sales and market data, identifying trends, and developing data-driven recommendations.
• Problem-Solving: Proactive in identifying issues and implementing innovative solutions within regulatory and business constraints.
• Multitasking: Ability to manage multiple projects and priorities simultaneously in a fast-paced, client-focused environment.
• Collaboration: Strong interpersonal skills for effective teamwork with business and technical partners.

Additional Skills (Preferred)

• Basic Project Management: Ability to plan, organize, and track project activities during client engagements, especially while onsite at client s location.
• Meeting Facilitation: Skilled in leading and documenting discovery sessions, ensuring all stakeholder voices are heard and objectives are met.
• Client Guidance: Capable of proactively guiding clients through project phases, clarifying expectations, and managing scope changes to ensure the project s cost, quality and schedule is managed as per scope defined in the statement of work.
• Stakeholder Communication: Comfortable interacting with both business and technical teams, ensuring alignment and clear communication throughout the project lifecycle.
• Issue Tracking: Familiarity with maintaining action item logs, following up on deliverables, and escalating risks or blockers as needed.
• Time Management: Able to prioritize tasks and manage time effectively during intensive onsite engagements.
• Adaptability: Flexible in responding to changing client needs and project dynamics during workshops and meetings. Should have the ability to manage tough discussions with the client s stakeholders when it comes to scope change where the client expects out of scope work done in the same timelines and the same cost (detailed in the SOW).

Functional & Techno-Functional Skills

• Requirements elicitation and management
• Detailed documentation and user story creation
• Solution design and techno-functional leadership for CRM and enterprise platforms
• User Acceptance Testing (UAT) planning and coordination
• Data migration and integration expertise, (preferably within Dynamics 365)
• Collaboration with cross-functional teams to ensure successful project delivery

Preferred Qualifications

• Advanced degree (MBA, MS, or related field)
• Professional certifications (CBAP - Certified Business Analysis Professional)
• Preferred certification (PMP Project Management Professional)
• Experience with leading US pharmaceutical data providers and enterprise planning tools
• (Optional) Previous experience in regulatory compliance consulting

Thanks & Regards,

Pankaj Singh - Team Lead

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