Cloud Application Support Engineer at Chicago, IL

Job Position: Cloud Application Operations Support/ Infrastructure Specialist

Location: Chicago, IL (Onsite)

Duration: 6-12 Months Contract

Job Description:

Experience level:

Tech skills and role:

• An Specialist: Cloud Application Operations is responsible for providing 24/7 technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure.
• They handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process.
• The specialist receives and records incident information, selecting appropriate actions to resolve issues and communicating the solution or action plan to the client.
• They are proficient in various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure.
• The specialist understands high-level cloud application architecture and can perform initial analysis on incidents.
• They manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
• They also ensure DR and manual redundancy failovers.
• Daily, weekly, and monthly integrated service management reports are provided across the solution.
• The Infrastructure Specialist works with ticketing tools like ServiceNow, IBM Control Desk & Remedy, and automation tools such as Rundeck and IBM Runbook Automation.
• They are familiar with ITIL processes, including Incident (including Critical Incident Management), Problem, Change management, and Integrated Service Level Management.
• They utilize monitoring tools like IBM APM, Dynatrace, AppDynamics, New Relic, Runscope, Netcool Omnibus to monitor the client's environment