Field Support Engineer

Overview

On Site
$20 - $25
Contract - W2

Skills

Desktop Support
Network
Field Service

Job Details

Job Description

Location of client : New York (3 Delaware Dr, New Hyde Park, NY 11042 ) and Secaucus in New Jersey.

Onsite only

  • Working hours Flexible

  • Might be required to work in the night / holidays shift based on project requirement

  • Will have to cover a radius (Max of 30-40 miles) from reporting location on need basis

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

  1. Strong Field Support experience

  2. Basic Networking skills (like IP Addressing, DHCP, DNS, etc)

  3. Understand of IDF environment (or willingness to learn)

Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away.

  • Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

  • Proactively and consistently communicate with clients and colleagues

  • Accurately and promptly record all-time in our ticketing system

  • Proactively manage ticket queue

  • Ensure all ticket notes and statuses are up to date

  • Troubleshoot end-user technical issues and document all steps up through resolution

  • Effectively multi-task to manage workload

  • Collaborate on the improvement of operational effectiveness

  • Document, take ownership of, and escalate issues

  • Meet individual and team SLA targets

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.