Overview
Remote
Depends on Experience
Part Time
Accepts corp to corp applications
Able to Provide Sponsorship
Skills
Symphony
GEMpay
POS
point of sale
Job Details
Job Title: Service and Support Analyst(Symphony) Dining Services & Retail Systems
Location: Miami, FL(100%remote)
Position: Long Term Contract
Job Description:
Key Responsibilities:
- Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues.
- Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely payroll deductions for purchases.
- Collaborate with business units to understand operational needs and deliver effective technical solutions.
- Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed.
- Assist with system upgrades, testing, and go-live support for new implementations or enhancements.
- Train end users on system functionality and best practices.
- Document support procedures, issue resolutions, and system configurations.
- Participate in cross-functional projects to improve service delivery and system integration.
Qualifications:
- Experience supporting POS systems, preferably Symphony or similar retail platforms.
- Familiarity with payroll deduction systems such as GEMpay.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Experience with Symphony POS and GEMpay or similar retail/payroll systems.
- Strong troubleshooting and customer service skills.
- Ability to mentor and guide Team members or Consultants.
- Familiarity with project management principles and tools.
- Excellent communication, organization, and time management skills.
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