Senior Product Services & Management Analyst - Epic Fertility

Job Description

Participates in the implementation and support of the Epic Fertility application. Researches, studies, and analyzes system-related issues and provides appropriate resolution. Ensures the integrity, maintenance, and operations and its impact on data integrity for organization.

Job Responsibility

• Supports clinical systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.
• EpicCare Ambulatory certification or Fertility workflow experience preferred.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).