Process Optimization Business Analyst

We have a 12 month contract opportunity for a Business Analyst - Process Optimization. This position is fully remote but must work CST business hours. Potential for quarterly travel.

Position Overview

We are seeking a skilled Business Analyst to join our Process Optimization team and drive strategic improvements across organizational operations. This role serves as a critical liaison between business stakeholders and technical teams, partnering closely with the Solution Architect to identify, evaluate, and prioritize process optimization opportunities. The successful candidate will conduct comprehensive project intake assessments to determine which processes qualify for optimization initiatives, ensuring maximum impact and sustainable improvements in operational

Project Intake and Assessment

- Conduct thorough project intake sessions with business units and operational leaders

- Evaluate and vet processes to determine qualification for process optimization initiatives

- Develop comprehensive problem statements and scope definitions for proposed projects

- Assess project feasibility, complexity, and alignment with organizational strategic objectives

Data Gathering and Analysis

- Collect and analyze quantitative and qualitative data on current-state processes

- Document existing workflows, pain points, and performance metrics

- Identify process inefficiencies, bottlenecks, and improvement opportunities

- Gather stakeholder requirements and define success criteria for optimization projects

Business Case Development

- Calculate ROI projections and cost-benefit analyses for proposed optimization projects

- Identify and articulate intangible benefits including employee satisfaction, customer experience, and operational quality improvements

- Develop compelling business cases to secure stakeholder buy-in and resource allocation

- Present findings and recommendations to leadership and cross-functional teams

Stakeholder Collaboration

- Partner with Director of Process Optimization and Solution Architect to align improvement strategies with business requirements

- Facilitate workshops and interviews with business stakeholders, process owners, and operational leaders

- Coordinate with Process Mining and Automation teams to ensure integrated approach to improvements

- Serve as primary liaison between business operations and process optimization initiatives

Documentation and Reporting

- Create detailed process documentation, requirements specifications, and project charters

- Maintain project intake pipeline and status reporting for leadership visibility

- Develop standardized templates and frameworks for consistent project evaluation

- Track and report on project outcomes and performance metrics

Experience

- 3-5 years of business analysis experience with demonstrated success in process improvement

- Proven track record of working with operational workflows, business processes, and performance optimization

- Experience with project intake processes and business case development

- Background in continuous improvement methodologies and implementation

Education and Certifications

- Bachelor's degree preferred (Business Administration, Industrial Engineering, Operations Management, or related field)

- Six Sigma Green Belt or Black Belt certification preferred

- Business Analysis certifications (CBAP, PMI-PBA) a plus

- Project Management certifications (PMP, CAPM) preferred

Technical Skills

- Proficiency in process mapping and workflow documentation tools (Visio, Lucidchart, or similar)

- Advanced Excel skills for data analysis and financial modeling

- Experience with project management tools and methodologies

- Familiarity with business intelligence and reporting tools

- Knowledge of data analysis and statistical methods

Core Competencies

- Strong analytical and critical thinking skills with ability to synthesize complex information

- Excellent communication and presentation skills for diverse stakeholder audiences

- Process improvement expertise with understanding of operational workflows and efficiency drivers

- Change management experience with ability to drive adoption of process improvements

- Collaborative approach with proven ability to work effectively in cross-functional teams

v

- Knowledge of operational excellence frameworks and performance improvement methodologies

- Familiarity with process mining tools and data-driven process analysis

- Experience with automation assessment and RPA opportunity identification

- Background in business consulting or process optimization roles

- Experience in financial services, manufacturing, or other process-intensive industries

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.