Level 2 Service Desk

RESPONSIBILITIES:
Kforce has a client that is looking for a Level 2 Service Desk in Lake Mary, FL. We are seeking a skilled and customer-focused Level 2 Service Desk Technician to provide advanced technical support for up to 850 users in a fast-paced insurance environment.

Key Responsibilities:
* Provide Level 2 support for desktops, laptops, and peripherals (primarily Dell)
* Troubleshoot and resolve issues escalated from Level 1 support
* Manage and track incidents and service requests using Jira
* Support users with RingCentral VoIP and messaging tools
* Assist with Guidewire application issues and user access
* Perform software installations, updates, and system configurations
* Collaborate with IT teams to escalate and resolve complex issues
* Document solutions and contribute to the knowledge base

REQUIREMENTS:
* 2+ years in a Level 2 IT support role
* Proficiency with Dell hardware and Windows OS
* Experience using Jira or similar ticketing systems
* Familiarity with RingCentral and enterprise communication tools
* Exposure to Guidewire or other insurance platforms (preferred)
* Strong troubleshooting, communication, and documentation skills
* Ability to work independently and prioritize tasks effectively

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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