CRM Business Analyst

CRM Business Analyst

Accepting only W2

Location - Denton, TX

Hybrid role- 4days a week

1. Strong Business Analyst & Stakeholder facing experience
2. Higher Ed experience (avoid just consulting/contract)
3. Salesforce experience / other CRMs such as MS Dynamics and Slate

Ideally 4-5+ years of CRM BA experience, looking for multiple CRM implementations
Service Cloud mainly now.
BA/BA product owners
Currently using standard commercial services with Target X (front end AI) on top of SF. They use marketing module for campaigns (from HS students or 2 yr universities). There is a workflow for the prospect to get into environment before it moves to Colleague. Future: move from commercial SF with Target X to SF Education Cloud (12-18 months)
Deep Salesforce CRM implementation experienced, with connecting the IT functions with other depts and build report
Solid understanding of higher ed and Understand the applicants (from HS students or 2 yr universities, master s students) and the degree workflow. What does it take to become a student??
Understand the user benefits and features of SF.
Knows Business environment, pain points, areas of improvement. Solution driven in development and working with dev teams to build solutions for business and help training users.
Experience configuring SF and can work with SF developers.
Great if they can do a bit of developing but not required
Higher ed not required, but they need to understand the structure of this environment and processes.