ServiceNow Lead Developer

Job Title: ServiceNow Lead Developer

Duration: Full-time

Location: NYC, NY

Mode: Onsite Hybrid (3 days a week in office)

Must have skills Strong experience in ITAM (SAM, HAM), ITSM, ITOM, CMDB modules. Experience in managing onshore, offshore teams.

10-15 years work experience. Minimum 2 years of experience managing teams. Should have done at least 3 end to end implementations. Good comm skills.

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

* Lead the end-to-end configuration and setup of ServiceNow instances.

* Develop and implement Incident Management, Change Management, Asset Management, and Service Request Management modules.

* Configure SSO, email notifications, MID Server setup, user groups, and permissions.

* Integrate ServiceNow with third-party applications such as ESRI (ArcGIS), ARMIS Security, PDQ Inventory, and Hexagon/Infor EAM (AMPS).

* Implement and maintain CMDB, ITSM, ITOM Discovery and Service Management, HAM, SAM, Chatbot, and SecOps.

* Develop and execute functional, system, integration, data migration, performance, and cross-browser testing.

* Ensure compliance with client's security standards and remediate vulnerabilities.

* Provide technical documentation, including system maps, workflow diagrams, wireframes, data dictionaries, and migration plans.

* Conduct UAT (User Acceptance Testing), assist in issue tracking, and refine the system based on feedback.

* Develop and deliver end-user and technical training programs.

* Collaborate with stakeholders and project teams to define system requirements and implementation strategies.

* Manage client communications effectively, including technical discussions, issue resolution, and regular status updates.

Qualifications

Desired Technical Skills:

* Expertise in ServiceNow platform development and administration.

* Strong proficiency in ServiceNow modules, including ITSM, ITOM, HAM, SAM, SecOps, and Service Portal.

* Hands-on experience with ServiceNow integrations (REST, SOAP, MID Server, API connectors).

* Proficiency in JavaScript, Glide scripting, AngularJS, and other ServiceNow development tools.

* Experience with workflow automation, UI policies, business rules, ACLs, and catalog items.

* Knowledge of data migration techniques and best practices.

* Understanding of security and compliance frameworks, including application vulnerability remediation.

* Strong experience in performing code reviews and enforcing best practices.

* Ability to troubleshoot and provide solutions for technical issues.

Desired Communication & Soft Skills:

* Ability to translate business requirements into technical solutions.

* Strong problem-solving skills and the ability to troubleshoot complex issues.

* Excellent documentation and reporting skills.

* Strong collaboration and teamwork abilities, especially in client-facing environments.

* Strong team-leading skills with the ability to train and mentor developers.

* Manage technical delivery of the work items as per the defined project milestones.

* Clear and concise verbal and written communication skills.

* Experience in managing client interactions, setting expectations, and driving technical discussions.

Qualifications:

* Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

* 9+ years of experience in ServiceNow development, configuration, and administration with 2-3 major end-to-end implementations completed.

* ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.

* Experience working on government or US public sector projects is a plus.