L2 Application Support Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for experienced L2 Application Support Engineers (5+ years) to join our team supporting 130+ applications. Candidate will be aligned to a different application set, working closely with team.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Vancouver, BC is CAD $100k - CAD $110k/year & benefits (see below).

The Role

Responsibilities:

• Act as a L2 support for assigned applications, resolving complex production issues efficiently.
• Investigate and troubleshoot incidents using monitoring and logging tools such as Dynatrace and Splunk.
• Collaborate with business users and internal teams to understand issues, gather requirements, and communicate resolutions effectively.
• Monitor application health and performance proactively, utilizing tools like Dynatrace, Helios, and CPE.
• Conduct root cause analysis to prevent recurrence of issues and improve system stability.
• Support and troubleshoot cloud environments, primarily Azure, to ensure smooth application operations.
• Assist with incident management, including prioritization, escalation, and documentation.
• Take ownership of issues from detection to resolution, following SRE principles to ensure high reliability.
• Support L1 team members' activities and document support procedures, best practices, and solutions.
• Participate in on-call rotations and support activities outside regular hours if needed.
• Share knowledge and contribute to continuous improvement initiatives within the team.

Requirements:

• Strong technical troubleshooting and L2 production support experience.
• Excellent communication skills to engage effectively with business users.
• A proactive, ownership-driven mindset with strong SRE principles.
• Willingness to support across L2 (and some L1) responsibilities.
• Dynatrace - Application performance monitoring.
• Splunk - Log analysis and incident investigation.
• Helios - Job monitoring/ scheduling.
• CPE - Platform alerting and event correlation.
• Azure - Cloud infrastructure and environment troubleshooting.
• Salesforce (nice to have) - Business platform knowledge for select applications.

Preferred, but not required:

• Knowledge of Salesforce or other business platforms.
• Experience with automation and scripting (PowerShell, Python, Bash).
• Familiarity with other cloud providers like AWS or Google Cloud Platform.
• Database management and query skills.
• Security and compliance awareness.

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave(floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer's contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .

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