Position Description:
- Build, maintain, automate, ensure reliability, and implement Mobile Device Management (MDM) solutions using system engineering best practices and the latest technologies: Jamf Pro, and Microsoft Intune
- Use MDM solutions (Jamf Pro, Intune) to enroll, configure, secure, and manage devices
- Build custom packages (Jamf Composer) to install software per organizational requirements.
- Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues.
- Assist in the acquisition, installation, testing and evaluation of Apple/macOS hardware and software.
- Install, configure, and troubleshoot Mac books and iOS devices.
- Track inventory, including the location of all systems, software releases and telecommunications equipment.
- Evaluate new software packages, Microsoft 365, JAMF, or Apple features and capabilities and make recommendations for their adoption.
- Create technical documentation in Confluence, or SharePoint. Resolve and document work on incident tickets in Jira/ServiceNow.
- Brief management, customer, team, or vendors using written and oral skills at appropriate technical level for audience
- All other duties as assigned or directed
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Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications) - Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
- Masters or Doctorate degree may substitute for required experience
- 3+ years of combined experience managing Apple/macOS, iOS, iPad OS hardware and software
- 2+ years of experience with MDM solutions (Jamf Pro, Jamf Composer, Intune)
- Must be able to obtain and maintain a Public Trust. Contract requirement.
*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. FACTORS TO HELP YOU SHINE (Required Skills) These skills will help you succeed in this position: - Solid experience implementing device management, application management, and compliance management using Jamf Pro, Jamf Composer, and Microsoft Intune
- Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on macOS, iOS, iPad OS devices
- Experience with imaging, configuring, deploying, and troubleshooting Mac books, iPads, and iPhones.
- Experience with automation and scripting using tools such as AppleScript, Shell Scripts, Automator, or Launchd
- Solid experience with Active Directory for user and group management, and problem diagnosis/resolution
- Extensive knowledge of Mac OS operating systems, system configurations, and troubleshooting.
- Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed OS environments.
- Experience providing technical support and customer service directly to users.
- Ability to lift, move, and setup workstations; ability lift, up to 50 lbs.; Ability to drive (less than 10 miles) between RMB, PEB and Leidos buildings.
- Excellent written and verbal communication skills
HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills: - JAMF certification and/or other Apple Certifications
- Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls.
- Hands-on experience administering/troubleshooting Windows Server (Windows Server 2019/2022) and installing/maintaining software on server
- Experience working with government or highly regulated customers.
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