Infrastructure Engineering Sr Advisor (Genesys)

Overview

Hybrid
$60 - $60
Contract - W2
Contract - Independent
10% Travel

Skills

Cisco
Customer Service
Genesys
Migration
Orchestration
POP
Routing
SIP
SQL
VoIP
Web Services

Job Details

Infrastructure Engineering Sr Advisor (Genesys) || loomfield Connecticut
Need w2 consultant and must have healthcare experience
Location: Bloomfield, CT or Remote / Work from home
Must Haves:
  • Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
  • Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms
Description:
Reason: Special Project - ACT Avaya to Cisco migration
  • 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
  • Advanced Contact Center Call Flows and script design.
  • Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
  • Basic knowledge of Avaya and Cisco end point integration.
  • Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
  • Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
Software knowledge:
  • Genesys eservices
  • Genesys Framework (CME)
  • Genesys Routing Design
  • Genesys IVR
  • Genesys Web Services (GWS)
  • Orchestration Routing Solution (ORS)
  • Composer
  • Interaction Concentrator
  • CC Pulse
  • GVP 8.5
  • SIP, MCP

Operating Systems:
  • Windows
  • Linux

Databases:
  • SQL Server
  • Oracle
  • Cassandra
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