IBM AS400 Technical Support

Role: IBM AS400 consultant

Duration: 6 Months (contract to hire)

Location: Downtown, Manhattan, NY

Rate: As low as possible

In person interview in Downtown, NY

Description:

Responsibilities

• Provide technical support for AS/400 environments.
• Perform backups, migrations, release updates, PTFs, and disaster recovery testing.
• Assist with system administration and perform system restores.
• Work closely with application developers and third-party vendors to support, troubleshoot, and enhance external applications running on IBM systems.
• Troubleshoot system problems and assist with help desk tasks.
• Creating and managing system user profiles, assigning and revoking user profile rights/authorities, and resetting user profile statuses.
• Managing system database tables, monitoring, handling record locks, and performing regular system table maintenance
• Manage the day-to-day operations and maintenance of the AS400 system.
• Ensure system reliability, availability, and performance.
• Install software updates.
• Monitor system performance and troubleshoot issues.
• Implement security measures and manage user access.
• Conduct regular system backups and recovery processes.
• Collaborate with IT and business teams to optimize system use.
• Develop and maintain system documentation and procedures.

Skills

• IBM Flash Storage experience.

• Virtual Tape Library (VTL) experience.

• Passion for technology and a desire to learn new skills quickly.

• Security Software

• FTP/FTPS

• SFTP/SSH

• SMB/Netserver

• TN5250/Telnet

• IBMi Access Client Solutions

Requirements

• 4+ years of IBM i (AS400) technical support or operator experience.
• Excellent communication skills and a high level of customer service.
• Ability to work on multiple priorities and projects simultaneously.
• Proven ability to work with little supervision and a detail-oriented approach.

• Demonstrated proficiency in IBM I OS v7.3

• Troubleshooting and technical experience related to IBM i.

• Must be able to run jobs from established run sheets and maintain those run sheets

• Prior Hardware Management Console (HMC) and Console experience

• A college degree or equivalent work experience
• IBM System I operations certifications are a plus

Nice-to-haves

• Manage Salesforce user access, roles, profiles, and permission sets, as requested.
• Provide support to end-users on Salesforce platform issues.
• Proficient in generating reports and dashboards in Salesforce.
• Experience using ticketing tools, such as ServiceNow.