Overview
Skills
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Desktop Support Technician
Duration: 06 Months
Location: Providence, RI.
Responsibilities:
- Troubleshoot and implement fixes and workarounds for PC s, laptops, and other mobile devices.
- Provides a high level of customer service and support as it relates to responding to help desk requests.
- Create, change, and delete user accounts per request.
- Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
- Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
- Troubleshoot and deliver solutions to common hardware/software problems.
- Create, deploy, and maintain PC images and Software Distribution packages.
- Maintaining, configuring, and monitoring cloud and locally based software.
- Perform archiving of user s data and email.
- Maintains and reports on inventory and support schedules.
- Must be available for on-call and after-hours responsibilities.
Minimum Qualifications:
Desktop and Laptop Computers, surfaces, and other devices.
Printers, Scanners and Monitors
Software
Microsoft Office 365
Proprietary software solutions
Internet Browsers (IE, Firefox, and Chrome)
Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
Econotel IP Telephone system
OS Supported (Windows 10, Windows 11)
Qualifications:
Work experience equivalent to or Degree in Computer Science preferred.
Current Network and Operating System Certifications strongly preferred.
Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.
Proficiency in computer use, troubleshooting and problem solving are required.
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, Beacon Gov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.