Senior Customer Quality Engineer

This Jobot Job is hosted by: Tyler May
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Salary: $160,000 - $200,000 per year

A bit about us:

Our client is a global provider of high-performance power semiconductor solutions that enable energy-efficient, reliable systems across automotive, industrial, cloud, consumer, and communications applications. Our client designs and delivers integrated power management ICs and related technologies that help customers improve system efficiency, reduce board space, and accelerate time to market. The organization operates engineering, quality, and customer support teams worldwide, partnering closely with leading OEM, ODM, and manufacturing partners to support complex, high-reliability products throughout their lifecycle

Why join us?

Senior engineers here sit at the intersection of customers, design, manufacturing, and reliability, owning high-visibility issues and directly influencing product quality and customer satisfaction. The role offers the opportunity to work on advanced power semiconductor technologies in demanding applications such as automotive and cloud, driving root-cause analysis and corrective actions that have material impact on key accounts. Our client fosters a collaborative, engineering-driven culture where experienced quality leaders are empowered to lead cross-functional problem solving, shape quality systems, and mentor global teams.

Job Details

Requirements:

• Serve as the front-line interface for assigned customer accounts, managing quality requirements, inquiries, and escalations from first report through closure.
• Lead end-to-end management of customer quality issues, including data review, failure analysis coordination, root-cause investigation, corrective and preventive actions (8D, 5-Why, CAPA), and formal customer reporting.
• Coordinate closely with internal teams (quality, reliability, product engineering, test, design, operations, and suppliers) to ensure timely, technically robust responses to field returns, audits, and quality requests.
• Support and project-manage customer and automotive-quality audits, acting as the primary customer-facing quality contact for relevant sites and subcontractors.
• Analyze quality and reliability data to identify trends, systemic issues, and opportunities for continuous improvement in products, processes, and test strategies.
• Contribute to the development and refinement of quality management systems, documentation, and procedures in alignment with customer and industry standards (e.g., automotive, ISO/IATF where applicable).
• Provide clear, concise communication to customers on investigation status, risk assessments, containment, and long-term corrective actions, including preparation and delivery of technical quality presentations.

Experience:

• 10-15 years of experience in semiconductor IC engineering and quality roles, with significant customer-facing responsibility.
• Background in at least two of the following: customer quality engineering, quality systems, automotive quality, reliability engineering, failure analysis, product engineering, or production quality control in the semiconductor industry.

Technical skills:

• Strong understanding of semiconductor manufacturing processes, assembly/packaging, and final test, including how ATE test results relate to device behavior and field performance.
• Working knowledge of IC silicon and package failure mechanisms, reliability testing methods, and FA lab tools and reporting practices.

- Proficiency with structured problem-solving and quality tools (e.g., 8D, FMEA, SPC, statistics) and ability to interpret data for decision making.

Soft skills:

• Excellent communication and negotiation skills, able to handle sensitive customer situations and deliver difficult messages while maintaining trust.

- Proven cross-functional leadership and teamwork skills in a fast-paced, global environment.
- High level of ownership, follow-through, and attention to detail in managing multiple customer issues and projects concurrently.

Education:

• Bachelor's degree in Electrical Engineering or a closely related discipline required; an advanced degree is preferred.

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