Overview
On Site
USD 55,000.00 - 60,000.00 per year
Full Time
Skills
Attention To Detail
Technical Support
Management Information Systems
Warehouse Management
WMS
Warehouse
SAP BASIS
Microsoft Windows Server
Management
Payments
Help Desk
Wholesale
Distribution
Microsoft Technologies
Microsoft Office
Problem Solving
Conflict Resolution
Communication
Customer Service
Computer Science
Information Technology
Citrix
Database
International Relations
Information Retrieval
Investor Relations
IBM Notes
Active Directory
Configuration Management
Computer Hardware
Printers
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in Mesquite, Texas, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department.
Responsibilities:
Provide troubleshooting assistance to employees to resolve technical issues
Carry out day-to-day tasks associated with the MIS department
Learn and adapt to using additional third-party products as required by the company
Support the warehouse management system (WMS) used in warehousing operations on a daily basis
Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment
Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently
Manage and resolve customer credit inquiries
Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Qualifications:
Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry
Proficiency with Microsoft technologies, including Microsoft Office 365
Experience with Active Directory and Configuration Management
Strong knowledge of Computer Hardware and Desktop Hardware
Familiarity with Deskside Support operations
Experience working with Databases
Excellent problem-solving skills and the ability to troubleshoot technical issues
Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner
Ability to work collaboratively in a team environment and handle multiple tasks simultaneously
Proven history of delivering exceptional customer service
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Requirements
Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Label printers
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in Mesquite, Texas, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department.
Responsibilities:
Provide troubleshooting assistance to employees to resolve technical issues
Carry out day-to-day tasks associated with the MIS department
Learn and adapt to using additional third-party products as required by the company
Support the warehouse management system (WMS) used in warehousing operations on a daily basis
Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment
Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently
Manage and resolve customer credit inquiries
Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Qualifications:
Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry
Proficiency with Microsoft technologies, including Microsoft Office 365
Experience with Active Directory and Configuration Management
Strong knowledge of Computer Hardware and Desktop Hardware
Familiarity with Deskside Support operations
Experience working with Databases
Excellent problem-solving skills and the ability to troubleshoot technical issues
Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner
Ability to work collaboratively in a team environment and handle multiple tasks simultaneously
Proven history of delivering exceptional customer service
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Requirements
Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Label printers
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.