Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Windows
Job Details
.***************** DIRECT CLIENT REQUIREMENT *****************
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
Participate in installing, configuring, and maintaining computer operating systems and images.
Install and troubleshoot peripherals for users.
Aid in troubleshooting smartphones and other related ad hoc devices.
Asks appropriate probing questions to gather relevant information to aid in resolution of request.
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
Acquires and maintains current knowledge of core hardware standards and applications, as well as
new technologies/applications being introduced in order to provide technically accurate solutions
to clients.
Assists in special projects as needed.
Participates in on call rotation.
QUALIFICATIONS:
Ability to understand basic business practices.
Ability to manage working in a high stress environment.
Take ownership for work and initiative for requests, incidents and problems.
IT Professionalism in all aspects of the position.
Outstanding customer service skills and attitude.
Ability to prioritize projects and customer requests.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.