Senior Business Process Analyst

RESPONSIBILITIES:
Kforce has a client in the Miami/Fort Lauderdale area looking for Senior Business Process Analyst.

Summary:
The Senior Business Process Analyst will be part of the Strategic Business Process Consulting team within the Digital organization focused on supporting and optimizing our end-to-end business processes. The Senior Business Process Analyst will be meeting with different business stakeholders to identify and discuss key business areas and processes as the relate to our ERP consolidation project. \

The ideal candidate will have experience with process mapping and modeling as well as process reengineering in areas including, but not limited to Order Management, Contacting, Quote to Cash, Professional Services and Customer Support. Subsequent duties include documenting existing processes (flows and narratives), analyzing existing processes, interviewing, conducting process walks, gathering data, and creating new business processes in line with business stakeholders' expectations.

Responsibilities:
* Proactively identify process adherence issues and corresponding training opportunities for the broader user community
* Proactively identify opportunities for process efficiencies via system enhancements.
* Partner with business units and IT Business System Analysts to ensure system enhancements requirements are clear, documented and signed off
* Collaborate with business units to ensure appropriate test plans are in place for each documented business process
* Demonstrated expertise with business process management; experience with Oracle EBS or other large ERP solutions; experience with Salesforce.com or other large CRM solutions

REQUIREMENTS:
* 3-5 years of experience as a business-facing analyst
* Expertise in business process modeling (BPMN, EPC, HPM, etc.) and modeling tools
* Demonstrated expertise in business process management
* Experience with large ERP solutions such as Dynamics 365, Oracle EBS
* Experience with large PSA (Professional Service Automation) solution/implementation
* Experience with large CRM solutions such as Salesforce.com
* Experience with BI solutions such as Cognos
* Experience supporting a global organization
* Strong verbal and written communication skills
* Proficient in documenting business requirements
* Experience with User Acceptance Testing (UAT)
* Strong analytical skills and attention to detail
* Ability to self-manage and collaborate across teams

Additional Qualifications:
* Six Sigma Certification: Green Belt or above
* Project Management Certification: PMP (Project Management Professional) or PRINCE2 certification
* Agile experience: Certified Scrum Master
* Experience with Data Analysis Tools: Proficiency in tools like SQL, Tableau, or Power BI
* Experience with Process Improvement Methodologies: Lean, Kaizen, or other continuous improvement methodologies
* Industry-Specific Experience: Experience in specific industries such as finance, healthcare, or manufacturing
* Technical Skills: Knowledge of programming languages such as Python or R for data analysis
* Leadership Experience: Proven experience in leading and mentoring teams
* Stakeholder Management: Strong skills in managing and communicating with stakeholders at various levels

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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