IT Help Desk Support Technician

Overview

Full Time

Skills

Technical Support
Break/Fix
Computer Hardware
Onboarding
Video
eXist
Management
Customer Service
Microsoft Office
Microsoft Windows
Adobe
Information Systems
Active Directory
Cloud Computing
Microsoft Azure

Job Details

Job Title: IT Help Desk Support Technician

Duration: 7 Months

Location: Austin, TX

Key Responsibilities
  • Provide front-line technology support by responding to inbound calls and emails in a timely and professional manner.
  • Gather and analyze information about customer issues to determine the best resolution method.
  • Perform basic support and troubleshooting, including password resets, printer configuration, break/fix instructions, and website content updates.
  • Create accounts and configure hardware as part of the onboarding process.
  • Support audio and video equipment in conference rooms.
  • Handle more complex issues where documented configuration solutions already exist.
  • Ensure all support calls/emails are properly documented in the tracking system.
  • Escalate issues appropriately when needed.
  • Communicate observed trends or recurring issues to management.

Required Skills:
  • 3+ years of Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
  • 2+ years of Experience working with customers across all levels of technological proficiency.
  • 2+ years of Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • 1+ years of Experience with Active Directory
  • 1+ years of Experience with cloud platforms and technologies like Microsoft Azure
  • 1+ years of A strong desire to grow and advance within an organization with an opportunistic landscape
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.