Overview
On Site
Hybrid
USD 45.00 per hour
Full Time
Skills
Training
Network
Service Desk
Customer Satisfaction
Leadership
Information Technology
Site Survey
Computer Networking
Testing
Cabling
Problem Solving
Help Desk
ServiceNow
Customer Relationship Management (CRM)
Reporting
Telephony
Research
Communication
Management
Service Level
Documentation
Payment Card Industry
HIPAA
IT Security
Job Details
Date Posted: 07/21/2025
Hiring Organization: Rose International
Position Number: 485763
Industry: Government/Staffing
Job Title: Telecom Specialist
Job Location: Raleigh, NC, USA, 27610
Work Model: Hybrid
Work Model Details: Hybrid work schedule as per client
Shift: 9am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 45.00
Max Hourly Rate($): 50.00
Must Have Skills/Attributes: Documentation, Network Support, ServiceNow, ServiceNow Platform, Telecom, Troubleshooting
Experience Desired: Telephony systems configuration, troubleshooting and report generation (7+ yrs); Knowledge and working experience with ServiceNow call tracking system (7+ yrs)
**C2C is not available**
Job Description
***Only qualified Specialist- Expert candidates located near the Raleigh NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Has served as the primary contact and an escalation contact for DOT telephony services (7 Years)
Telephony systems configuration troubleshooting and responsible for generating reporting (7 Years
Ability to provide training to non-technical users in the field on telephone systems (7 Years)
Ability to research and consult on communication problems with other IT professionals (7 Years)
Ability to organize and follow simple to moderately complex and/or detailed technical procedures (7 Years)
Experience documenting process and procedures related to technical field support activities (7 Years)
Knowledge and working experience with ServiceNow call tracking system (7 Years)
Ability to effectively communicate with external partners (AT&T CenturyLink etc) to provide guidance on infrastructure needs (7 Years)
CLIENT-Transportation is seeking a resource for a 12-month engagement to work with the Network Services Team Network Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems This position serves as the lead and primary contact providing leadership and assistance for the statewide CLIENT and CLIENT telephony services to the associated field offices This position will provide support and configuration of the telephone equipment as well as adding modifying and deleting users adding services installing lines and moving users
This position's primary purpose will be to manage the telephony efforts (moves adds and changes) of the CLIENT and CLIENT and to work with our partner agency DIT (Department of Information Technology) as a liaison to help them in the design installation testing maintenance upgrade route tickets and troubleshooting of the telephony systems This position is responsible for site surveys and design of field telephony infrastructure for CLIENT and CLIENT This employee will serve as the escalation contact for all telephony issues The secondary purpose will be to assist with computer network field infrastructure as needed
This request is to help support the high number of telephone requests/incidents required for the statewide efforts **STATEWIDE TRAVEL REQUIRED** As a contractor the selected candidate will have to use their own vehicle state vehicles are not permitted to be driven by contractors
Job Responsibilities:
Responsible for technical knowledge and hands on support installing testing troubleshooting maintaining and upgrading telephone infrastructure cabling and equipment for CLIENT and CLIENT
Leading telephony incident and problem resolution through the CLIENT Helpdesk (ServiceNow) CLIENT and CLIENT management or other on-site contacts
Provides call reporting and changing of CLIENT telephony configurations (move add change delete) such as "user skills" related to the phone system
Will research and consult on communication problems with other IT professionals and update management on status as needed
Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions Leads team efforts and assesses and integrates the skills and strengths of individuals for project an
organizational success Provides status on project work to management
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for this documentation is to be used by team members for operational
standards of daily work and this documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external)
All documentation should be reviewed annually Documentation will also be used by this position to train users in the field on new phones and the features that they have
It is the responsibility of all staff to be aware of CLIENT and DIT (PCI HIPPA etc) security policies as well as the security issues directly affecting the systems and technology for which this position is directly
involved
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security
Policies and standards
***Agency Interview Type: In Person Only
***This position is located in Raleigh North Carolina Remote work will be allowed but the candidate will need to be onsite for a majority of the work.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485763
Industry: Government/Staffing
Job Title: Telecom Specialist
Job Location: Raleigh, NC, USA, 27610
Work Model: Hybrid
Work Model Details: Hybrid work schedule as per client
Shift: 9am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 45.00
Max Hourly Rate($): 50.00
Must Have Skills/Attributes: Documentation, Network Support, ServiceNow, ServiceNow Platform, Telecom, Troubleshooting
Experience Desired: Telephony systems configuration, troubleshooting and report generation (7+ yrs); Knowledge and working experience with ServiceNow call tracking system (7+ yrs)
**C2C is not available**
Job Description
***Only qualified Specialist- Expert candidates located near the Raleigh NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Has served as the primary contact and an escalation contact for DOT telephony services (7 Years)
Telephony systems configuration troubleshooting and responsible for generating reporting (7 Years
Ability to provide training to non-technical users in the field on telephone systems (7 Years)
Ability to research and consult on communication problems with other IT professionals (7 Years)
Ability to organize and follow simple to moderately complex and/or detailed technical procedures (7 Years)
Experience documenting process and procedures related to technical field support activities (7 Years)
Knowledge and working experience with ServiceNow call tracking system (7 Years)
Ability to effectively communicate with external partners (AT&T CenturyLink etc) to provide guidance on infrastructure needs (7 Years)
CLIENT-Transportation is seeking a resource for a 12-month engagement to work with the Network Services Team Network Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems This position serves as the lead and primary contact providing leadership and assistance for the statewide CLIENT and CLIENT telephony services to the associated field offices This position will provide support and configuration of the telephone equipment as well as adding modifying and deleting users adding services installing lines and moving users
This position's primary purpose will be to manage the telephony efforts (moves adds and changes) of the CLIENT and CLIENT and to work with our partner agency DIT (Department of Information Technology) as a liaison to help them in the design installation testing maintenance upgrade route tickets and troubleshooting of the telephony systems This position is responsible for site surveys and design of field telephony infrastructure for CLIENT and CLIENT This employee will serve as the escalation contact for all telephony issues The secondary purpose will be to assist with computer network field infrastructure as needed
This request is to help support the high number of telephone requests/incidents required for the statewide efforts **STATEWIDE TRAVEL REQUIRED** As a contractor the selected candidate will have to use their own vehicle state vehicles are not permitted to be driven by contractors
Job Responsibilities:
Responsible for technical knowledge and hands on support installing testing troubleshooting maintaining and upgrading telephone infrastructure cabling and equipment for CLIENT and CLIENT
Leading telephony incident and problem resolution through the CLIENT Helpdesk (ServiceNow) CLIENT and CLIENT management or other on-site contacts
Provides call reporting and changing of CLIENT telephony configurations (move add change delete) such as "user skills" related to the phone system
Will research and consult on communication problems with other IT professionals and update management on status as needed
Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions Leads team efforts and assesses and integrates the skills and strengths of individuals for project an
organizational success Provides status on project work to management
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for this documentation is to be used by team members for operational
standards of daily work and this documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external)
All documentation should be reviewed annually Documentation will also be used by this position to train users in the field on new phones and the features that they have
It is the responsibility of all staff to be aware of CLIENT and DIT (PCI HIPPA etc) security policies as well as the security issues directly affecting the systems and technology for which this position is directly
involved
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security
Policies and standards
***Agency Interview Type: In Person Only
***This position is located in Raleigh North Carolina Remote work will be allowed but the candidate will need to be onsite for a majority of the work.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.