Overview
On Site
$$27/hr on W2
Contract - W2
Contract - 10 month(s)
Skills
Data Analysis
Root Cause Analysis
Microsoft Excel
Microsoft Word
Problem Solving
Advanced computer skills
multitasking
customer relations
Microsoft Visio
verbal communication
written communication
Microsoft Outlook
Microsoft PowerPoint
Job Details
Job Title: Technical Support Analyst
Location: On-site
Interview: In-person
Job Description:
- Support background check workflows by researching and resolving problems
- Track and ensure timely processing of background requests
- Analyze data to identify root causes and implement solutions
- Prepare briefings, reports, and system efficiency evaluations
- Communicate effectively with customers and internal teams
- Perform other duties as assigned
Required/Desired Skills:
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Advanced computer skills | Required | 5 | Years |
| Ability to multitask | Required | 5 | Years |
| Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically. | Required | 5 | Years |
| Customer relations skills | Required | 5 | Years |
| Good verbal and written communication skills | Required | 5 | Years |
| Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). | Required | 5 | Years |
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