Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Oracle
MongoDB
Cassandra DB
Splunk
server logs
Linux/Windows environments
API testing
ServiceNow and Jira
C++
Java
Job Details
Job Description
We are seeking a skilled Incident Management Specialist with strong domain knowledge in Telecom Billing, preferably with experience in Amdocs products. The ideal candidate will be adept at diagnosing and resolving complex technical issues, performing root cause analysis, and working across systems and teams to ensure service continuity and rapid issue resolution.
Years of experience needed
- 4-10 years of experience in Incident Management or Tech Support Roles.
- Experience with Amdocs telecom billing platforms or similar systems.
- Bachelor’s or master’s degree in computer science, Engineering, or related field.
Technical Skills:
- Must have prior work experience in incident management or technical support roles.
- Proficiency in SQL and log analysis tools like Splunk.
- Experience to query and analyze data from Oracle, MongoDB, and Cassandra DB to
- support investigations.
- Apply basic coding skills in C++ or Java to understand and debug application-level issues.
- Experience with Amdocs telecom billing platforms or similar systems
- Adept at collaborating with various stakeholders, with strong technical knowledge.
- Strong understanding of software testing life cycle (STLC).
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple incidents simultaneously.
- Excellent communication and coordination skills across technical and business teams.
- Excellent communication skills
- Good technical alignment towards the project
- Should be able to lead the team technically.
- Detail-oriented with a strong focus on quality and accuracy.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
Key Responsibilities:
- Lead and manage incident resolution efforts for telecom billing applications.
- Perform detailed troubleshooting and root cause analysis across application layers and infrastructure.
- Query and analyze data from Oracle, MongoDB, and Cassandra DB to support investigations.
- Review and interpret logs using Splunk and server logs on Linux/Windows environments.
- Collaborate with development and support teams to ensure timely resolution and documentation of incidents.
- Use Postman and Swagger for API testing and validation during incident triage.
- Track and manage incidents using ServiceNow and Jira, ensuring proper escalation and communication.
- Apply basic coding skills in C++ or Java to understand and debug application-level issues.
- Contribute to continuous improvement of incident response processes and knowledge base.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.