IT Service Support Analyst 2

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Job Title:
IT Service Support Analyst 2

Department:
Veterinary Medicine | College Administration

Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops or coordinates the development of client computing needs with a strong emphasis on Apple and Windows products. Utilizes software tools such as JAMF Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating systems (MacOS and Windows) and application troubleshooting, detailed understanding of networking in MacOS, the ability to diagnose and troubleshoot peripherals, and integration with other business and enterprise systems. Maintains the maintenance of systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Will also be responsible for Tier 2 level support of the Service Desk including troubleshooting of Windows and MacOS systems. Some evening and weekend hours may be required for event support.

Additional Information:

Minimum Education Required

Bachelor's Level Degree or equivalent combination of education and experience

Required Qualifications

Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

DESIRED QUALIFICATIONS AND EDUCATION (List all desired skills/qualifications)

Experience with Jamf Pro, Microsoft SCCM, Microsoft WSUS, Crowdstrike, Apple Certifications, Microsoft Certifications. Experience working with installing, configuring and managing Linux Clients. Experience in a clinical operation dealing with instrument integrations and software configurations.

WORKING CONDITIONS (List all physical working conditions required for the job)

Ability to lift 25lbs, may have exposure to animal dander

Target Salary Range: $26.49 - $34.81 based on education, years of experience, and internal equity.

Location:
Veterinary Medical Center (0299)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.