Systems Admin with Zendesk experience only W2. Remote

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Support Systems Administrator.

Job Description:

Job Title: Support Systems Administrator

Job Location:
Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Hawaii, Idaho, Illinois (outside Chicago metro), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland (outside DC metro), Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey (outside NYC metro), New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas (outside Austin metro), Utah, Vermont, Virginia (outside DC metro), West Virginia, Wisconsin, Wyoming

Work Schedule: Remote

Rate: $48, Based on experience.

Responsibilities:

As a Support Systems Administrator, you ll be responsible for day-to-day management of our third-party support platforms, collaborating with support, engineering, and analytics teams. These systems include Zendesk, Amazon Connect, among others. You are a hands-on problem-solver whose role is to support internal teammates in the Customer Experience organisation and continuously improve a first class support workflow.

- Manage third-party tools and platforms like Zendesk, Amazon Connect, as well as our custom-built tools and scripts for maintaining these systems
- Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CXS Systems team
- Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions
- See opportunities and problems in our current workflows and devise and implement creative solutions
- Write documentation and operational playbooks
- Maintain community and monitoring platforms, including Khoros Care and Catchpoint
- Actively develop & update scripts our team use for automating the boring things

- Experience with CX tools: (e.g., Zendesk (preferred), Salesforce Service Cloud, Freshdesk, Intercom, Kustomer)
- Systems management: Skilled at configuring, maintaining, and improving CX platforms.
- User support: Can quickly troubleshoot and resolve agent issues.
- Data and reporting: Comfortable pulling reports, analyzing trends, and spotting what s off.
- Process improvement: Always looking for ways to make systems smoother for customers and agents.
- Documentation: Able to keep setup guides, workflows, and processes tidy and up-to-date.
- Change management: Knows how to test, communicate, and roll out updates without chaos.
- Security basics: Understands permissioning, user access, and system security best practices.
- Collaboration: Works easily with CX leaders, IT, and product teams to prioritize work.

Nice-to-haves:

- Scripting skills: (e.g., basic Python, JavaScript, or API experience) for integrations or automations.
- Vendor management: Can manage relationships with software vendors and negotiate licenses.
- Training chops: Loves running training sessions and writing simple how-tos.
- Omnichannel know-how: Understands chatbots, SMS, social support, and voice.
- Quality assurance: Sets up proactive checks so customers hit fewer bumps.
- Love for CX: Deep empathy for customers and the teams supporting them.
- Certifications: Any platform admin certs (e.g., Zendesk Admin, Salesforce Certified Admin).

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Pramod Kumar ( / ) for more details.