IAM Operations Lead - W2

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

Identity Management
Onboarding
Problem Solving
Provisioning
Root Cause Analysis
S-PLUS
EPM
Lifecycle Management
Management
Multi-factor Authentication
Offshoring
Account Management
Communication
Conflict Resolution
CyberArk
Data Link Layer
SSO
Trend Analysis

Job Details

Title IAM Operations Lead (Engineering + Operations)
Location Houston, TX - Onsite
Experience in support Identity Management support projects, Onshore Lead Responsible for managing the IAM team (~20 FTE s) plus IAM services which includes the following scope:

Must have skills

  • Identity governance and administration (Savyint IGA Primary skill requirement)
  • User lifecycle management & access provisioning (User Access provisioning/deprovisioning)
  • Access Management of Authn & Authz. Policies and SSO integrations and MFA (Entra ID)
  • Should have a deep understanding of the delivery aspects of IAM support related engagements
  • Analytical and problem-solving skills
  • Experience working with client application stakeholders for demand prioritization for backlog management for enhancements and application onboarding needs
  • Client interfacing and strong communication skills
  • Would be responsible to interface with Client stakeholders for issues clarifications and work as an interface to the offshore team
  • Resolution of issues that are escalated from the L2 support teams
  • Perform Root Cause Analysis of incidents and implement fixes
  • Needs to work closely with offshore personnel for ensuring efficient operations support working through IAM tickets, IAM platform support, IAM enhancements
  • Perform trend analysis of incidents and implement process/technology fixes to eliminate/reduce repetitive issues
  • Development of fixes to resolve repetitive incidents

Good to have skills

  • Privilege account management (Beyond Trust PAM)
  • Endpoint privileges management (CyberArk EPM)
  • CIAM (Okta)
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