Oracle Transportation Management (OTM) Support Consultant

Industry- Auto, Manufacturing industry

Key Responsibilities:

• Provide functional and technical support for Oracle OTM modules including Order Management, Shipment Planning, Execution, Freight Settlement, and Carrier Communication.
• Monitor and troubleshoot day-to-day transportation flows across inbound (supplier pick-up), inter-plant, warehouse, and outbound (finished goods).
• Configure and support rate management, routing guides, shipment tracking, and visibility features in OTM.
• Collaborate with Rivian s logistics, procurement, manufacturing, and service operations teams to align OTM support with business processes.
• Analyze logs, perform root cause analysis, and resolve incidents in coordination with Oracle and internal IT.
• Support integration points between Oracle OTM and SAP S/4HANA (P2P, EWM) and external carrier systems.
• Manage service requests via JIRA or SNOW; maintain documentation for configurations, SOPs, and incident resolutions.
• Participate in enhancement projects, testing cycles, and UAT related to logistics execution.
• Work closely with the business to implement continuous improvement initiatives in transportation operations.

Must-Have Skills:

• 5+ years of hands-on experience in Oracle OTM Cloud or On-Premise.
• Strong understanding of logistics execution, transportation planning, and freight management.
• Experience in configuring OTM modules: Order Release, Shipment Planning, Rate Offering, Rate Records, and Allocation Rules.
• Familiarity with freight settlement, carrier tendering, appointment scheduling, and tracking interfaces.
• Integration experience with ERP systems (SAP S/4HANA or Oracle EBS) and carrier communication via EDI/API.
• Incident management experience using JIRA, ServiceNow, or equivalent ITSM tools.

Preferred Qualifications:

• Knowledge of automotive industry transportation flows, especially vendor-managed and OEM-managed logistics.
• Experience with Oracle Transportation Intelligence (OTBI/BI Publisher) for reporting and analytics.
• Understanding of geographic routing, multi-modal shipments, and 3PL collaboration.
• Familiarity with cloud infrastructure, Oracle Cloud Transport Management, or hybrid OTM environments.

Soft Skills

• Strong communication and stakeholder engagement abilities.
• Ability to work independently in a high-paced environment.
• Analytical thinker with strong problem-solving skills.