Deskside Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Deskside Support Analyst in Irving, TX.

Summary:
The Deskside Support Analyst role performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. You will provide VIP support of mobile devices for both onsite and offsite executive staff. You will also assist with laptop refresh of corporate devices.

Responsibilities:
* Deskside Support Analyst will use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
* Manages tickets within ServiceNow for a variety of technical issues
* Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members
* Provide White Glove support to executives
* Support mobile phone by resolving iPhone issues
* Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team
* As a Deskside Support Analyst, you will document daily assignments and inventory updates
* Stay customer focused and ensure end user receive top notch support

REQUIREMENTS:
* VIP/White Glove experience
* Prior iPhone support experience
* Can work and resolve most escalated tickets
* Excellent verbal communication skills and the ability to explain technical information in layman's terms
* Excellent understanding of intra-department functions and operations
* Well organized with the ability to work under pressure and meet tight deadlines
* Capable of working in a fast-paced environment
* Ability to research and resolve issues
* Ability to perform repeated bending, standing and reaching
* Ability to occasionally lift up to 40 pounds
* Prior help desk experience preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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