Customer Relationship Manager

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Agile
Microsoft
Project Delivery
Product Development
Management
Strategic Management
SAP BASIS
Service Delivery
Information Technology
Organizational Structure
IT Management
FOCUS
Purchasing
Presentations
Negotiations
Innovation
Collaboration
Writing
Regulatory Compliance
Software Development Methodology
Continuous Delivery
Communication
Leadership
Roadmaps
IT Consulting
Enterprise Architecture
Law

Job Details

Title: VDOT IT Customer Relationship Manager

Location: 1401 Broad St Richmond, VA

Complete Description:

**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT s Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/26, likely by 6-12+ months


Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.

Position specific responsibilities and duties will include, but not limited to
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Required Skills
Bachelors degree or six (6) years or more of related experience in a role within Information Technology.Required 6Years
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5Years
Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10Years
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10Years
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10Years
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.Required 10Years
Ability to connect strategy to execution; Strategic thinker.Required 10Years
Experience in Product Line planning, development and management.Required 1Years
Understanding of VDOT's Organization Structure, how VDOT and VITA interact.Desired 3Years

About Logisoft:

We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development, and Software Services Company.

Our Head Office is located in South Plainfield, NJ, and Our Offices location is in Hyderabad, INDIA & Accra, GHANA.

We are Microsoft Official Partners - A Microsoft Certified Partner that helps customers with a range of IT projects and specific IT solutions.

We started our journey in the year 2008. In the past 17+ years, we have acquired the trust of many IT market leaders.

LOGISOFT Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.

Interested candidates can apply directly to this posting or they can reach

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.