Overview
Full Time
Skills
IT Service Management
Product Development
C#
.NET
Software Architecture
MySQL
PostgreSQL
Amazon Web Services
Cloud Computing
Problem Solving
Conflict Resolution
Test Cases
Collaboration
Knowledge Base
Communication
Enterprise Software
Regulatory Compliance
Continuous Integration
Continuous Delivery
Performance Tuning
Information Management
Public Sector
Job Details
Description
The Technical Challenge
We're looking for a Technical Services Support Specialist with strong C#/.NET expertise to join our growing team. In this role, you'll solve complex technical issues for our enterprise customers, diving deep into code, configurations, and integrations to ensure our software performs optimally in diverse environments.
Responsibilities
Your Daily Impact
Our Ideal Candidate
Qualifications
Your Problem-Solving Approach
We value methodical troubleshooters who can:
Communication Skills
You'll need excellent communication abilities to:
We Particularly Value
About Our Company
Tyler Technologies is a leading provider of end-to-end information management solutions and services for governments. Our products serve thousands of government customers across various sectors. At Tyler, we're committed to empowering the public sector with technology that creates stronger, safer, and more efficient communities.
The Technical Challenge
We're looking for a Technical Services Support Specialist with strong C#/.NET expertise to join our growing team. In this role, you'll solve complex technical issues for our enterprise customers, diving deep into code, configurations, and integrations to ensure our software performs optimally in diverse environments.
Responsibilities
Your Daily Impact
- As a Technical Services Support Specialist, you'll work directly with our customers' technical teams to troubleshoot issues, optimize configurations, and ensure successful implementations. You'll collaborate with our product development team to identify patterns and contribute to product improvements.
Our Ideal Candidate
- Our ideal candidate will possess strong technical depth and is adept at problem solving. They will work well within a team as well as individually. Our ideal candidate will also have excellent communication skills and be able to work across teams to develop solutions quickly, efficiently and accurately.
Qualifications
- Knowledge of C# language, features, and best practices
- Understanding of .NET Framework application architecture and frameworks
- Strong ability to troubleshoot MySQL / PostgreSQL performance issues and optimize queries
- Experience integrating with and troubleshooting REST APIs.
- Understanding of AWS Cloud Services configurations and deployment
Your Problem-Solving Approach
We value methodical troubleshooters who can:
- Analyze complex technical issues systematically
- Document findings clearly and comprehensively
- Develop reproducible test cases
- Collaborate with engineering on bug fixes
- Create knowledge base articles to prevent recurring issues
Communication Skills
You'll need excellent communication abilities to:
- Explain technical concepts to customers with varying expertise
- Document solutions clearly for future reference
- Coordinate with internal teams on escalations
- Provide status updates to stakeholders
We Particularly Value
- Experience supporting enterprise software products
- Understanding of security compliance requirements
- Previous work with CI/CD pipelines
- Knowledge of performance optimization techniques
About Our Company
Tyler Technologies is a leading provider of end-to-end information management solutions and services for governments. Our products serve thousands of government customers across various sectors. At Tyler, we're committed to empowering the public sector with technology that creates stronger, safer, and more efficient communities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.