Overview
On Site
Hybrid
USD 35.00 per hour
Full Time
Skills
ITIL
Business Process
Help Desk
SAP BASIS
Customer Support
Customer Experience
Service Desk
Computer Hardware
Technical Support
Problem Solving
Training
Management
Project Management
Preventive Maintenance
Performance Management
Job Details
Date Posted: 08/12/2025
Hiring Organization: Rose International
Position Number: 486901
Industry: Software
Job Title: Technical Support Engineer
Job Location: Orlando, FL, USA, 32826
Work Model: Hybrid
Work Model Details: Hybrid schedule W/Th onsite
Shift: 8-5 EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Helpdesk, ITIL, Technical, Verbal Communication, Written Communication
Experience Desired: Helpdesk background (2 yrs); IT environment, ITIL knowledge (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
High School diploma or GED - Required
Bachelor's degree - Nice-to-have
Required Skills:
Technical background and ability to learn and absorb technology quickly.
Basic understanding of ITIL Skills and business processes.
2 - 4 years working within an IT environment
Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first call resolution basis.
The ability to communicate effectively with people at all levels.
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
The ability to work as part of a team and on their own initiative.
This company is currently seeking a motivated Technical Support Engineer to join the Customer Support team in the location, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the company platform to ensure a positive customer experience.
Responsibilities:
Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely and efficient manner.
Escalating to internal or external support resources and Subject Matter Experts when necessary.
Supporting users in the use of the company platform by providing necessary advice and/or training.
Perform initial triage of customer cases with documented solutions and/or workarounds.
Manage 5-7 cases daily.
Important Note - Onsite Requirement:
This position requires an on-site presence weekly. Wednesdays and Thursdays are currently prominent but may change.
Shift will be 8am - 5pm EST.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486901
Industry: Software
Job Title: Technical Support Engineer
Job Location: Orlando, FL, USA, 32826
Work Model: Hybrid
Work Model Details: Hybrid schedule W/Th onsite
Shift: 8-5 EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Helpdesk, ITIL, Technical, Verbal Communication, Written Communication
Experience Desired: Helpdesk background (2 yrs); IT environment, ITIL knowledge (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
High School diploma or GED - Required
Bachelor's degree - Nice-to-have
Required Skills:
Technical background and ability to learn and absorb technology quickly.
Basic understanding of ITIL Skills and business processes.
2 - 4 years working within an IT environment
Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first call resolution basis.
The ability to communicate effectively with people at all levels.
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
The ability to work as part of a team and on their own initiative.
This company is currently seeking a motivated Technical Support Engineer to join the Customer Support team in the location, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the company platform to ensure a positive customer experience.
Responsibilities:
Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely and efficient manner.
Escalating to internal or external support resources and Subject Matter Experts when necessary.
Supporting users in the use of the company platform by providing necessary advice and/or training.
Perform initial triage of customer cases with documented solutions and/or workarounds.
Manage 5-7 cases daily.
Important Note - Onsite Requirement:
This position requires an on-site presence weekly. Wednesdays and Thursdays are currently prominent but may change.
Shift will be 8am - 5pm EST.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.