PC Technician

Description

Job Summary

The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.

Key Responsibilities

• Hardware and Software Support: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).
• Operating System Management: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.
• Network Connectivity: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.
• User Support: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.
• System Maintenance: Perform routine maintenance, including software updates, patch management, and hardware upgrades.
• Documentation: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.
• Security Compliance: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.
• Collaboration: Work closely with IT team members to escalate complex issues and implement IT projects as needed.

Requirements

Education: High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.

Experience: 1-3 years of experience in PC support or a similar role in a Windows Microsoft environment.

Technical Skills:

• Proficiency with Windows operating systems (Windows 10/11).
• Familiarity with Microsoft Office Suite and Microsoft 365 administration.
• Basic understanding of Active Directory, Group Policy, and network troubleshooting.
• Experience with hardware repair and component replacement (e.g., RAM, hard drives, power supplies).

Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications preferred.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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