APIM Production Support

  • Edison, NJ
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
$70 - $80
Contract - W2
Contract - Independent
Contract - 18 Month(s)

Skills

API Management
API
Microsoft Azure
Production Support
Routing
Management
Authentication
App Services
API integrations

Job Details

  • Manage and support existing Azure resources, including API Management, App Services, and Function Apps.
  • Monitor and troubleshoot availability, performance, and integration issues.
  • Coordinate with development teams to resolve incidents and deploy fixes.
  • Maintain documentation and configuration of current cloud infrastructure.
  • Excellent communicator with the ability to coordinate effectively with offshore teams.
  • Coordination & Communication
    • Act as the first point of contact for issues related to upstream/downstream API integrations.
    • Proactively notify and follow up with owners of failing or degraded backend systems.
    • Collaborate with internal and external system administrators to gather logs, debug issues, and verify fixes.

  • Log Monitoring & Triage & Flow Analysis
    • Monitor Azure APIM logs regularly to detect anomalies, failures, or performance issues.
    • Review request and response logs to identify failure points or delays in processing.
    • Correlate APIM telemetry (via Azure Monitor, Application Insights, or Log Analytics) with reported issues.
    • Analyze API request/response traffic to determine the associated backend (upstream) and frontend (downstream) systems.
    • Identify and trace the exact API operations and policies involved in failed or slow requests.
    • Perform initial root cause analysis and escalate to L2/L3 teams as needed.
  • Endpoint Configuration & Proxy Setup
    • Create and configure new proxy endpoints in the APIM instance for new API onboarding.
    • Apply standard APIM policies (rate limiting, transformations, validations, etc.) as per guidelines.
    • Ensure proper routing and authentication setup for each new API endpoint.

  • Preventive Maintenance & Alerting
    • Set up and manage alerts for key API health indicators.
    • Identify patterns or recurring issues to suggest preventive actions or long-term fixes.
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