Overview
On Site
Full Time
Skills
Finance
Financial Technology
Leadership
Application Support
Issue Resolution
Microsoft Windows
Technical Support
Documentation
Management
Change Control
Regulatory Compliance
Privacy
Operations Management
SQL
Remote Support
Computer Networking
Software Support
Organizational Skills
Attention To Detail
Customer Service
Banking
Fluency
Communication
English
Mentorship
Health Insurance
Collaboration
Health Care
Apache Spark
Job Details
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred.
A Typical Day:
Provide first-line telephone technical support for Q2 Solution
Troubleshoot and resolve basic customer problems in a timely manner
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De-escalate customer concerns and manage expectations
Use available tools, procedures, and documentation to resolve technical problems
Provide step-by-step guidance and "how-to" assistance to customers
Manage individual open case queue and handle new assignments daily
Escalate unresolved issues to appropriate teams per guidelines
Perform data or configuration changes in production environments with high attention to detail
Test emergency product fixes from the development team when required
Follow internal change control procedures for product modifications
Ensure compliance with security, availability, confidentiality, and privacy policies
Collaborate with internal teams (implementation, development, etc.)
Communicate key customer issues to Operations Management as needed
Participate in 24x7 rotational shifts and "on-call" coverage
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Bachelor's degree in a relevant field or equivalent experience (0-2 years); advanced degree holders may apply with no experience
Intermediate SQL skills required
Understanding of remote support tools and basic networking concepts
Previous experience in software support or delivery (enterprise/mid-sized preferred)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to quickly learn new software and technologies
Customer service experience preferred; must demonstrate a respectful and helpful approach
Troubleshooting experience is a plus
Knowledge of banking practices is helpful
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred.
A Typical Day:
Provide first-line telephone technical support for Q2 Solution
Troubleshoot and resolve basic customer problems in a timely manner
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De-escalate customer concerns and manage expectations
Use available tools, procedures, and documentation to resolve technical problems
Provide step-by-step guidance and "how-to" assistance to customers
Manage individual open case queue and handle new assignments daily
Escalate unresolved issues to appropriate teams per guidelines
Perform data or configuration changes in production environments with high attention to detail
Test emergency product fixes from the development team when required
Follow internal change control procedures for product modifications
Ensure compliance with security, availability, confidentiality, and privacy policies
Collaborate with internal teams (implementation, development, etc.)
Communicate key customer issues to Operations Management as needed
Participate in 24x7 rotational shifts and "on-call" coverage
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Bachelor's degree in a relevant field or equivalent experience (0-2 years); advanced degree holders may apply with no experience
Intermediate SQL skills required
Understanding of remote support tools and basic networking concepts
Previous experience in software support or delivery (enterprise/mid-sized preferred)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to quickly learn new software and technologies
Customer service experience preferred; must demonstrate a respectful and helpful approach
Troubleshooting experience is a plus
Knowledge of banking practices is helpful
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.