Senior Service Engineer

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions.

The Secure Production Access (SPA) organization is looking for a Service Engineer to deliver high quality, secure services and products. The ideal candidate should have proven service engineering experience, ability to translate business problems into solutions while maintaining obsession and curiosity for securing our software/services, increase resilience, and improve customer experience. SPA organization owns and operates entire stack from custom application development, through identity and security products/tooling, as well as the underlying infrastructure. We also own the Secure Admin Workstation product, partnering closely with other product teams across Microsoft to continuously improve the experience while maintaining our critical security posture. Our team has won the coveted CSO50 award twice, for High-Risk Environments as well as Secure Admin Workstations, and continues to be an area of investment as we align with Microsoft's new Security-first Initiative.

Are you obsessed with building, deploying & optimizing resilient infrastructure, running an enterprise Infrastructure that scales and wants to be a part of a highly motivated team that is focused on building systems that make greater impact? Do you enjoy building and implementing next generation Digital Security and Resilience solutions at scale to support enterprise level needs which empowers cross functional teams to deliver quickly? If this is you, we have a wonderful opportunity for you. This position needs a highly proficient, senior service engineer with Infrasructure, operations background who is able to collaborate with domain experts, architects and senior technical & program management teams throughout the program or service life cycle.In this role, you will be a team player with a keen eye for detail, building, deploying, running Infrastructure services and problem-solving skills. If you also have experience in building scalable AD infrastructure with compute, storage & network underpinnings, Agile frameworks and popular coding languages (e.g.ASP.Net, C#, SQL programming, any scripting languages), we'd like to meet you.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

• Be responsible for owning multiple services, architecting them to scale, and have robust unit tests to deliver high quality products.
• Solve problems at their source, stepping back to understanding the broader context, and implementing fixes to ensure that it never occurs again.
• Stay abreast of new techniques, tools and methodologies used to address the critical developmental areas.
• Design, develop, test, deploy, maintain, and improve infra services to support the business to drive and enable security across systems.
• Provide ongoing maintenance, support and enhancements in existing systems and platforms.
• Work closely with business and engineering partners during early SDLC phases to understand the business capabilities and goals for the program.

Qualifications:

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.
• 1+ years of experience deploying & maintaining on-prem service engineering at scale including familiarity with Cloud based engineering services & toolsets
• 1+ years of experience building and running enterprise applications using Microsoft technology stack.
• 1+ years of experience with common scripting languages like Angular JS, PowerShell etc. and exposure to TFS/VSO and Git with the ability to write secure, optimized scripts

Other RequirementsAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

• Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Security, identity, domain experience
• Familiarity with Machine Learning and applied AI concepts.
• 5+ years software development experience in full product cycle: design, development, release, and maintenance.
• Familiarity with Object Oriented Programming, .NET framework, ASP.NET, MVC, Web API, C#, and SQL Server Programming along with experience in cloud services (Azure/ AWS)

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until July 22, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#SecureProdAccess #SPA