Overview
On Site
USD 22.00 - 24.00 per hour
Full Time
Skills
Help Desk
Service Desk
Expect
Management
Training
Salesforce.com
Microsoft Office
Technical Support
Telephony
Computer Hardware
Database
Customer Service
Multitasking
Process Improvement
Attention To Detail
Taxes
Life Insurance
SEP
Partnership
Collaboration
Business Transformation
Law
Job Details
Description:
Service Desk Analyst - Long-Term Contract
Location: Hybrid - Local candidates preferred for 2-3 days onsite per week (flexibility available)
A growing team is seeking a motivated and customer-focused Service Desk Analyst to join their Technology Service Center. This is a Level 1 support role where you'll be the first point of contact for technical issues, handling incoming phone calls, emails, and ticket inquiries. On average, you can expect to manage between 17-35 calls per day.
You'll receive one week of structured training followed by a shadowing period before transitioning into taking calls independently. The role offers exposure to a wide range of technologies, including:
Key Responsibilities:
What We're Looking For:
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Appleton,WI.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Service Desk Analyst - Long-Term Contract
Location: Hybrid - Local candidates preferred for 2-3 days onsite per week (flexibility available)
A growing team is seeking a motivated and customer-focused Service Desk Analyst to join their Technology Service Center. This is a Level 1 support role where you'll be the first point of contact for technical issues, handling incoming phone calls, emails, and ticket inquiries. On average, you can expect to manage between 17-35 calls per day.
You'll receive one week of structured training followed by a shadowing period before transitioning into taking calls independently. The role offers exposure to a wide range of technologies, including:
- Salesforce - a highly customized version tailored to internal operations
- Microsoft 365 & SharePoint - user support and troubleshooting
- A variety of other internal applications
Key Responsibilities:
- Analyze and respond to incoming requests related to PC hardware, software, and telephony
- Fulfill service requests using approved solutions
- Load and configure software on PCs
- Troubleshoot hardware/software issues
- Maintain and update the hardware tracking database
What We're Looking For:
- Strong customer service skills; comfortable interacting with all levels of the organization and professionally setting boundaries when needed
- Excellent organizational and multitasking abilities; able to prioritize effectively
- Team-oriented mindset with initiative to seek out process improvements and additional tasks when bandwidth allows
- High attention to detail
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Appleton,WI.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.