Sr. System Administrator

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Able to Provide Sponsorship

Skills

Active Directory
Asset Management
Tier 3
Training
Customer Service
Management
Microsoft Windows
Onboarding
Organizational Skills
ProVision
Remote Support
Shipping
Testing
Computer Maintenance
Computer Hardware
MECM
Tanium
Intune
Macintosh Apple devices
ServiceNow
M365
Windows OS

Job Details

Sr. System Administrator:

Direct Client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

System Admin Mid-Level Contractor Job Description EEM Support:

  • Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
  • Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  • Image or provision new equipment hardware & provide to customer
  • Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  • Follow asset management processes to ensure proper customer billing
  • Document work activities in ServiceNow
  • Testing Intune processes for Tier 3 team & providing feedback
  • Test upgrades and software changes
  • Install software following security & internal processes
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & a knowledge base
  • Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
  • Basic knowledge of Macintosh Apple devices with a willingness to learn
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

Skill

Required / Desired

Amount of Experience

Total Years

Last used

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Required

5 Years

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Required

5 Years

Image or provision new equipment hardware & provide to customer

Required

5 Years

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Required

5 Years

Follow asset management processes to ensure proper customer billing

Required

5 Years

Testing Intune processes for Tier 3 team & providing feedback

Required

5 Years

Test upgrades and software changes

Required

5 Years

Install software following security & internal processes

Required

5 Years

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond

Required

3 Years

Basic knowledge of Macintosh Apple devices with a willingness to learn

Required

3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.