Senior Network Engineer

RESPONSIBILITIES:
Kforce's client in Irving, TX is seeking a Senior Network Engineer who is comfortable working in a challenging and diverse environment to assist with the installation, configuration and management of our network infrastructure.

Summary:
The Senior Network Engineer will also provide direct support to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others. A CCNP or higher certification is preferred.

Responsibilities:
* Design, Analyze, diagnose, and resolve customer issues within the network
* Provide Tier 2 and Tier 3 technical support for network infrastructure
* Resolve incidents directly with end users and record detailed actions in ticketing tool
* Collaborate with 3rd party vendors to ensure the network stays operational
* Escalate issues to next level of support if unable to resolve in a timely manner
* Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
* Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
* Install and implement network hardware components and cables in data centers and corporate offices
* Perform approved network changes according to procedures with minimal business disruption
* Understand and perform network maintenance and system upgrades, including service packs and patches
* Develop and maintain accurate network support documentation in a knowledge repository
* Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

REQUIREMENTS:
* University degree in Information Technology or related field preferred
* Certifications are highly recommended - (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)
* 5+ years of experience managing enterprise networks (Cisco, f5, Juniper) is preferred
* 2+ years of working experience specifically in network design, planning, connectivity, migration, and support
* Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
* Strong diagnostic and problem-solving skills
* Active listening and analysis to identify issues or problems
* Research and creativity to identify a solution to the issue or problem
* Ability to communicate resolutions in a simple, easy to understand manner
* Verbal and written skills - via phone, email, chat, etc.
* Clearly communicate instructions and current tasks
* Able to describe technical items to non-technical users
* Multi-tasking skills
* Ability to help a team member or customer real-time while performing other tasks
* Passionate about customer support
* Attention to detail - good organizational and time management skills
* Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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