Loan Protection Claims Processor

Description:
To evaluate, approve/disapprove, and process Loan Protection Claims and resolve claim discrepancies received from members, and other third parties in accordance with applicable federal and state laws, rules, regulations, and **** policies and procedures.

Responsibilities:
" Review claims for completeness and accuracy to determine if additional information and/or supporting documentation is required
" Research and respond to inquiries from members and internal business units
" Process GAP claims and make decisions within established guidelines and policies
" Provide claim and contractual information to appropriate internal and external parties
" Research, analyze and resolve claim discrepancies/processing issues
" Perform independent research, investigation, and analysis of GAP claims
" Receive guidance and instructions from Loan Protection Claims supervisors regarding complex claims and/or issues that are beyond scope
" Coordinate payment and closure of claims
" Maintain detailed records and contact history information on each member interaction and actions taken
" Ensure compliance with internal and external documentation and disclosure requirements
" Stay abreast of and ensure compliance with applicable federal and state laws, rules and regulations
" Research, gather, and prepare data and related correspondence
" Perform other duties as assigned