Executive Deskside Support Specialist

Stand Together is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team. Through customer focus, thoughtful interactions, resourcefulness, and a proactive approach, you will enhance value by removing roadblocks for roles that have a high strategic impact in advancing Stand Together's vision of social change.

The ideal candidate is enthusiastic about problem resolution and has a strong technical understanding of systems. This role requires extended availability outside of regular business hours. However, Stand Together values your time and has flexibility that ensures work-life balance.

Your Responsibilities Include

Coordinate with various internal IT teams and vendors to assist with the installation, configuration, troubleshooting, repair, and testing of equipment including Mac and PC computer issues, mobile phones, printers, and other peripherals.

Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team.

Develop close business relationships and demonstrate expert-level ability to inspire trust and become the go to person for all the Executive's technology needs.

Provide Technical A/V support for Executive boardroom meetings and office meetings.

Investigate possible technical issues and proactively provide preventative maintenance.

Maintain on-going communication with customers while exercising independent judgment and providing alternative solutions.

Answer, evaluate, and prioritize incidents from incoming phone, voicemail, email, walk-ups, and ticketing system requests for assistance from Executives experiencing problems with hardware, software, networking, and other computer-related technologies.

Document all customer requests within our ticketing system

Testing and Initiating meetings through conferencing equipment such as Microsoft Teams and other modern technologies and ensuring audio/video quality.

Keep extensive documentation and checklists for knowledge purposes and a seamless transition for backup.

Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.

Maintain confidentiality in supporting and embodying Executive-level needs.

Travel is required to support high-valued activities offsite.

Knowledge and Skills You Bring to the Organization

3+ years of technical experience including experience supporting MacOS, Windows/ PC and Office365

Excellent communication skills, both written and verbal

Accountability in resolving issues and ensuring satisfaction.

Proactively attentive to ensure there are no issues or to resolve issues quickly.

Ability to work independently and use judgement.

High emotional intelligence

Comfort and the ability to act thoughtfully and decisively in high pressure situations.

Ability to pivot quickly to respond to emergencies.

Standout Candidates May Also Bring

2+ years of experience supporting Executives.

2+ years of experience supporting Office365.