Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 6+ mo(s)
Skills
Collaboration
Business Process
Call-recording
Workforce Management
Reporting
Testing
Knowledge Sharing
Java
Spring Framework
Snow Flake Schema
Microsoft SQL Server
Data Modeling
Extract
Transform
Load
Python
Microsoft Power BI
Artificial Intelligence
Prompt Engineering
Cloud Computing
Salesforce.com
Interactive Voice Response
Genesys
Elasticsearch
Grafana
Job Details
- Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences
- Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
- Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
- Translate reporting requirements into actual code/configuration.
- Take an active role in defining customer and agent experience with tech and business.
- Implement and enforce best practices with the team for code quality, testing, and deployment
- Document configurations for executions and knowledge sharing
Primary Skill Set
- Java, Spring boot, Snowflake, SQL Server, Data modeling, ETL pipelines development, Python, Power BI, AI insights using LLMs and prompt engineering
Secondary Skill Set
-Data ingestion using cloud services, Salesforce, Contact Center, IVR, Genesys PureCloud APIs, Elastic Search, Grafana
- Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
- Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
- Translate reporting requirements into actual code/configuration.
- Take an active role in defining customer and agent experience with tech and business.
- Implement and enforce best practices with the team for code quality, testing, and deployment
- Document configurations for executions and knowledge sharing
Primary Skill Set
- Java, Spring boot, Snowflake, SQL Server, Data modeling, ETL pipelines development, Python, Power BI, AI insights using LLMs and prompt engineering
Secondary Skill Set
-Data ingestion using cloud services, Salesforce, Contact Center, IVR, Genesys PureCloud APIs, Elastic Search, Grafana
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