Overview
On Site
Full Time
Skills
IT Operations
Technical Support
Break/Fix
Root Cause Analysis
Configuration Management
Management
Regulatory Compliance
Operational Efficiency
Collaboration
Computer Networking
Escalation Management
Documentation
Application Support
System Administration
Log Analysis
Incident Management
Communication
Operating Systems
Microsoft Windows
Linux
Windows PowerShell
Python
Bash
Scripting
Financial Services
Trading
Employment Authorization
Job Details
Overview
Susquehanna is currently looking for an Application Support Analyst to work on our Production Services team. You will be joining a group focusing on the support and technical operations of our core trading systems. This role is critical to ensuring our proprietary trading systems are operational, reliable, and optimized for performance. You will work closely with developers and other technical teams to provide technical support,operational monitoring, and incident resolution in a fast-paced, business-critical environment.
Key Responsibilities
What we're looking for
#LI-RH1
#LI-Onsite
Susquehanna is currently looking for an Application Support Analyst to work on our Production Services team. You will be joining a group focusing on the support and technical operations of our core trading systems. This role is critical to ensuring our proprietary trading systems are operational, reliable, and optimized for performance. You will work closely with developers and other technical teams to provide technical support,operational monitoring, and incident resolution in a fast-paced, business-critical environment.
Key Responsibilities
- Operational Readiness: Perform daily ready for business" checks to ensure all trading systems and supporting services are fully operational before market open.
- Monitoring & Incident Response: Monitor system health, performance, and alerts; identify and escalate issues promptly to minimize downtime.
- Troubleshooting & Diagnostics: Investigate and resolve system and application issues (break/fix), ensuring root cause analysis and long-term resolution.
- Configuration Management: Manage and maintain system configurations across environments, ensuring compliance with operational standards.
- Tactical Scripting: Develop and maintain scripts for automation, monitoring, and operational efficiency.
- Collaboration: Partner with networking, platform, and infrastructure teams to resolve cross-functional technical issues; work closely with developers actively building and refining trading strategies.
- Escalation Management: Escalate complex or high-impact incidents to appropriate stakeholders while maintaining clear communication and documentation.
- On-Call Support: Participate in an on-call rotation to provide after-hours support for critical issues.
What we're looking for
- 1-3 years of experience in an application support, operations, systems administration, or related role required
- Strong troubleshooting skills with experience in diagnosing issues across applications, networks, and infrastructure layers.
- Experience working with monitoring tools, log analysis, and incident management processes.
- Strong written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.
- An understanding of operating systems (Windows and/or Linux) is required
- Foundational knowledge of PowerShell, Python, or Bash scripting
- Previous experience within a financial services or trading environment is a plus
- Bachelor's degree in a technical discipline preferred
#LI-RH1
#LI-Onsite
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.