Google Workspace Engineer

Years of Experience: 4-9 years

Education Requirements: Bachelor’s Degree

Position Description: DIGIT is seeking  a Computer Systems Engineer/Architect to support GSA’s collaboration platform with a focus on Google Workspace based technologies and interfaces.

Responsibilities:

The Google Workspace Engineer shall perform the following (to include but not limited to) activities:

• Oversee Google Workspace management, including GMail, Calendar, Group, Shared Mailboxes, Google Sites, and associated policy and account management.
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities
• Oversee eDiscovery / Litigation Holds- Provides work direction to lower-level analysts and programmers
• Reviews workflow and limitations to determine if requested capability or modification is possible within existing configurations and systems
• Studies information processing capabilities to evaluate effectiveness and develops new capabilities to improve production or workflow
• Prepares workflow chart and diagrams to specify in detail operations to be performed by computers and operations to be performed by personnel working with computers
• Plans and prepares technical reports and instructional manuals and assists in the documentation of applications development
• Performs routine assignments that normally require conferring with end-users to analyze requirements, such as forms of data input, how data is to be manipulated and summarized, and how reports are to be formatted
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Required Skills:

• Professional Google Workspace Administrator Certification.
• Advanced knowledge of enterprise email systems and SMTP servers and clients. Experience supporting and troubleshooting Google SMTP services, DMARC, encryption, routing, Anti-Spam/Virus, and delivery issues.
• Public Trust Clearance and ITILv4 Foundation Certification by start date
• Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• May supervise lower level staff if required
• Contributes to deliverables and performance metrics where applicable.
• Analyze science, engineering, business, and other data processing problems to implement and improve computer systems.
• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Preferred Skills:

• Possess basic networking concept knowledge including, but not limited to, DNS, network topologies, firewalls, and proxies
• Possess an understanding of mail routing concepts (SPF, MX records, DKIM, DMARC)
• Scripting experience working with the Google Workspace API and command-line tools
• Experience using ServiceNow for ticket management and inventory management.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Education and Experience:

• Bachelor's degree and 4 - 9 years of experience
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel minimally (0-5%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Teamwork: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Natural inclination for planning strategy and tactics. [THIS IS ONLY APPLICABLE TO LEADERSHIP POSITIONS] Ability to analyze problems and determine root cause, generating alternatives, evaluating, and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.