Overview
Skills
Job Details
Technology Process Analyst Sr: Multiple Practices
The ITIL Practice Owner develops, maintains, implements and trains the organization on processes and process improvement initiatives. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
Qualifications
- ITIL certification qualification at a minimum of foundation level
- Experience with at least one of the following practices:
o Availability Management
o Request Management
o Release Management
o Change Management
o Knowledge Management
- Background of working within the IT Service Management discipline
- Experience with Microsoft Office
Responsibilities
- Development of ITIL based processes, procedures & policies
- Project management of the development of new or enhancement of existing processes
- Effectively manage Stakeholder groups
- Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
- Build and maintain effective working relationships with IT colleagues and business partners
- Facilitate Business Engagement
- Facilitate Management Escalation Calls
location: Bloomington, Illinois
job type: Contract
salary: $45 - 55 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
The ITIL Practice Owner develops, maintains, implements and trains the organization on processes and process improvement initiatives. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.
qualifications:
Qualifications
- ITIL certification qualification at a minimum of foundation level
- Experience with at least one of the following practices:
o Availability Management
o Request Management
o Release Management
o Change Management
o Knowledge Management
- Background of working within the IT Service Management discipline
- Experience with Microsoft Office
skills: Responsibilities
- Development of ITIL based processes, procedures & policies
- Project management of the development of new or enhancement of existing processes
- Effectively manage Stakeholder groups
- Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
- Build and maintain effective working relationships with IT colleagues and business partners
- Facilitate Business Engagement
- Facilitate Management Escalation Calls
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.