Help Desk Analyst- Immediate placement **NO C2C** ON-SITE

Overview

On Site
Full Time
Contract - W2
Contract - Independent
Contract - of exten(s)ion

Skills

Help Desk Analyst 1

Job Details

This is a very urgent requirement with immediate placement. Please apply for immediate consideration.
No Corp to Corp candidates - only W2 or 1099 candidates.
Local Candidate only
Job Title: Help Desk Analyst
Location: Dover, DE (On-site).
Interview: Web Interview
Duration: Long Term

Required Skills:

  • Hardware: Dell Laptops/Desktops

  • Software: MS O365, Adobe Acrobat, ServiceNow

  • Customer service skills are very important

  • Technical troubleshooting skills are a must

  • Ability to communicate both orally and in writing

Years of Relevant Experience:

  • 1 to 3 years of field experience

  • Hardware Dell Laptops/Desktops: 2+ years

  • Software MS O365, Adobe Acrobat, ServiceNow: 2+ years

Job Description:

  • Provide technical assistance, support, and advice to end users for hardware, software, and systems

  • Provide hands-on technical assistance to business and technical users

  • Investigate and resolve computer software and hardware problems of users

  • Serve as a contact for Level 1 support

  • Serve as a contact for users having problems with computer software, hardware, and operating systems, and escalate as necessary

  • Determine whether the problem is caused by hardware, software, or system

  • Answer questions using knowledge of computer software, hardware, systems, and procedures

  • Collaborate with technical and non-technical co-workers to find solutions

  • Guide users through diagnostic procedures using software or verbal instructions

  • Experience with a variety of call-tracking software and systems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.