Overview
Remote
Hybrid
Full Time
Skills
ITSM
SPM
GRC
CSM
Job Details
ITSM /CSM/GRC/SPM Architect (at least 2 implementations) 10-15 years
Edison, NJ or Auburn Hills, MI(remote for Strong candidate)
Edison, NJ or Auburn Hills, MI(remote for Strong candidate)
Fulltime Permanent
Job Description
Must Have Technical/Functional Skills
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
CSM: Responsible for designing and implementing ServiceNow Customer Service Management (CSM) solutions. They translate business needs into technical strategies, ensuring the solution aligns with ServiceNow best practices and optimizes customer service operations.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
GRC: GRC (SA) is responsible for leading a technical team through the deployment of a Contender Solutions Governance, Risk & Compliance project in ServiceNow
SPM: ServiceNow SPM (Strategic Portfolio Management) Architect is a specialized role focused on designing, developing, and implementing ServiceNow solutions that align with an organization's strategic goals, particularly in the realm of IT business management
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities
Requirements Gathering and Process Mapping:
Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
Understand business needs and map them to ServiceNow capabilities, ensuring
streamlined ITSM processes and systems aligned to industry best practices and standard.
Requirements Gathering and Process Mapping:
Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
Understand business needs and map them to ServiceNow capabilities, ensuring
streamlined ITSM processes and systems aligned to industry best practices and standard.
Solution and Architecture Design:
Design ServiceNow ITSM, SPM, CSM, GRC architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Design ServiceNow ITSM, SPM, CSM, GRC architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Implementation:
Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
Ensure delivery aligns with defined architecture and standards.
Provide oversight on ServiceNow configuration, customization, and integrations.
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
Ensure delivery aligns with defined architecture and standards.
Provide oversight on ServiceNow configuration, customization, and integrations.
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Reporting & Dashboards
Design custom and out-of-the-box performance analytics, reports , and dashboards
Design custom and out-of-the-box performance analytics, reports , and dashboards
Knowledge & Mentorship:
Guide and mentor development teams, BA teams, and platform administrators.
Create knowledge artifacts and reusable design templates.
Stay updated with new ServiceNow releases and ensure roadmap alignment.
Guide and mentor development teams, BA teams, and platform administrators.
Create knowledge artifacts and reusable design templates.
Stay updated with new ServiceNow releases and ensure roadmap alignment.
Pre Sales & Solutioning:
Support the pre-sales team with solutioning and effort estimation.
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Generic Managerial Skills, If any
Strong communication, presentation and interpersonal skills
Strong analytical and problem-solving skills
Education
Bachelors
Support the pre-sales team with solutioning and effort estimation.
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Generic Managerial Skills, If any
Strong communication, presentation and interpersonal skills
Strong analytical and problem-solving skills
Education
Bachelors
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